Cloud Support Engineer

Agree Ya is a global Systems Integrator and is seeking an experienced Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support
Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly

• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.

• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra  (Azure AD), AD Connect, Hybrid Identity, VPNs, and Express Route.
• Support Active Directory, Exchange, and Microsoft 365 environments.

• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.

• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.

• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.
• Provide technical guidance and mentorship to junior team members.

• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & Express Route Connectivity
• Root Cause Analysis (RCA)

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience.

Agree Ya is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, Agree Ya is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. Agree Ya works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others.

Please visit us at  for more information. Agree Ya is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.