ServiceNow Business Analyst

Job Description Service Now Business Analyst Overview

We are seeking a skilled and experienced Service Now Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom Service Now solutions.

• Requirements Gathering:
  Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Service Now platform implementations and enhancements.
• Process Analysis:
  Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using Service Now capabilities.
• Solution Design:
  Work closely with technical teams to translate business requirements into functional specifications and design Service Now solutions that align with business objectives.
• Configuration and Customization:
  Configure Service Now applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.
• Data Analysis:
  Analyze and validate data requirements for Service Now implementations, including data migration, transformation, and integration with external systems.
• Training and Documentation:
  Provide training and support to end-users on Service Now functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.
• Continuous Improvement:
  Stay updated on Service Now platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of Service Now solutions.

• 3-5 years of proven experience as a Business Analyst, with a focus on Service Now platform.
• Strong understanding of Service Now modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.
• Experience with Service Now implementation methodologies and best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
• Familiarity with Agile and/or iterative delivery methodologies.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.

Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit  to learn more.

Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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Work Authorization Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.