Cloud Service Administrator

The Cloud Services Administrator is responsible for the administration, security, optimization, and continuous improvement of the College's cloud-based technology services, identity platforms, collaboration systems, and related digital infrastructure.

The position serves as the primary service owner for the College's cloud productivity and identity environment, including Google Workspace for Education, Microsoft 365, Active Directory, identity and access management, cloud file services, endpoint management platforms, and related technologies.

The Cloud Services Administrator works collaboratively with the Infrastructure & Security Administrator, Director of Application Services, Campus Technology Specialists, and Chief Information Officer to provide secure, reliable, and effective technology services that support teaching, learning, and institutional operations.

This position is expected to take an active role in modernization, automation, documentation, professional development, and the ongoing transition from traditional on-premises systems to cloud-based services.

Technology services operate beyond traditional business hours. This position will participate in scheduled maintenance, system upgrades, emergency response, or service restoration outside normal operating hours in accordance with College policies and applicable employment requirements.

The position is expected to maintain sufficient cross-training and documentation to support continuity of critical College services.

This position will have access to and encounter confidential information. Strict confidentiality must be maintained and shared only on a need-to-know basis. Further, confidential information must only be accessed on an as-needed basis.

This position is expected to participate in an on-call rotation to provide coverage to the College outside of normal business hours.

• Microsoft 365 and Microsoft cloud services
• Identity and Access Management (Cloud and on-prem)
• Single Sign-On and Multi-Factor Authentication
• User and account lifecycle management
• Cloud-based file and collaboration services
• Endpoint management platforms
• Cloud synchronization services
• Remaining Windows server services associated with identity, print, file, or cloud integration
• Cloud service licensing and administration
• Automation of administrative and provisioning processes
• Cloud backup and recovery services, where applicable
• Provide confidential information for bargaining unit contract negotiations
• Management of student interns

• Administer and maintain Google Workspace for Education, including organizational units, groups, applications, security settings, storage, sharing policies, and administrative roles.
• Administer Microsoft 365 services and licensing provided to faculty, staff, and students.
• Evaluate and implement cloud service configuration changes in accordance with institutional needs, security requirements, and industry best practices.
• Monitor cloud service health, capacity, licensing, usage, and administrative alerts.
• Maintain appropriate administrative separation, least-privilege access, and delegated administration within cloud environments.
• Identify opportunities to replace legacy on-premises services with secure and sustainable cloud-based alternatives.

• Administer Active Directory and Microsoft Entra and associated identity services.
• Manage account provisioning, modification, suspension, and deprovisioning processes.
• Administer Single Sign-On, Multi-Factor Authentication, authentication policies, and related identity technologies.
• Develop and maintain secure identity lifecycle processes in coordination with Human Resources, Student Services, Application Services, and other institutional stakeholders.
• Maintain role-based access and group structures that support efficient and secure access to institutional resources.
• Assist with integration of institutional applications with identity providers and authentication services.
• Regularly review privileged accounts, administrative permissions, inactive accounts, and other identity-related risks.

• Lead the migration and ongoing administration of cloud-based file and collaboration services.
• Plan and execute migration of appropriate on-premises file services to Google Shared Drives or other approved cloud platforms.
• Establish appropriate structures for permissions, ownership, retention, sharing, and…