Campus Technology Specialist

Salary: $/year

The Campus Technology Specialist provides professional technology support throughout the College's instructional, administrative, and public spaces.

The position supports the technology used directly by faculty, staff, students, and visitors, with particular emphasis on classroom technology, endpoint devices, audiovisual systems, printing, technology deployment, and the overall campus technology experience.

Campus Technology Specialists serve as escalation resources for the student-operated Help Desk and provide hands‑on support for technology issues requiring professional technical expertise.

The position works closely with the Cloud Services Administrator, Infrastructure & Security Administrator, Director of Application Services, and Chief Information Officer to deliver reliable, responsive, and secure technology services that support teaching, learning, and College operations.

Because nearly all College spaces serve instructional, student-service, or administrative purposes, the Campus Technology Specialist is expected to provide technology support throughout the entire campus environment rather than functioning solely as a traditional desktop support technician.

The position regularly works throughout classrooms, offices, labs, meeting rooms, and other campus spaces.

Duties may require moving and installing computers, displays, printers, audiovisual equipment, and other technology; working under desks or around installed equipment; using ladders or similar equipment where appropriate; and traveling between College facilities.

Scheduled evening or weekend work will be required for technology deployments, maintenance, events, or other institutional needs. Any such work will be performed in accordance with College policies and applicable requirements for non-exempt employees.

This position will have access to and encounter confidential information. Strict confidentiality must be maintained and shared only on a need-to-know basis. Further, confidential information must only be accessed on an as-needed basis.

This position is expected to participate in an on‑call rotation to provide coverage to the College outside of normal business hours.

Campus Technology Specialists collectively support and provide service ownership for:

• Classroom technology
• Instructional technology equipment
• Campus endpoints
• Faculty and staff computing
• Computer labs and shared computing spaces
• Audiovisual systems
• Conference room technology
• Printing and multifunction devices
• Endpoint deployment and replacement
• Software installation and deployment
• Technology asset management
• Digital signage support
• Student Help Desk escalation
• User technology onboarding
• Technology documentation and knowledge management
• Campus technology projects
• Specific primary and secondary service assignments may be established by the CIO based on institutional needs and individual expertise.

Classroom and Instructional Technology

• Provide installation, support, maintenance, and troubleshooting for technology located in classrooms, labs, and instructional spaces.
• Support classroom computers, displays, projectors, interactive technologies, audiovisual equipment, document cameras, control systems, software, and related devices.
• Respond promptly to classroom technology incidents that could disrupt instruction.
• Conduct preventive classroom technology checks and identify potential issues before they affect instruction.
• Assist faculty with appropriate use of installed classroom technology.
• Coordinate vendor support or equipment repair when necessary.
• Participate in classroom technology upgrades, replacements, renovations, and new installations.
• Maintain documentation of classroom technology configurations and equipment.
• Maintain campus software licensing and reconcile named user licenses as needed.

Campus Endpoint Support

• Install, configure, troubleshoot, repair, replace, and support College‑owned computers and related devices.
• Provide technical support to faculty, staff, students, and other authorized users.
• Diagnose hardware, software, connectivity, printing, account, and…