ServiceNow SPM Process Lead
Job in
Westerville, Delaware County, Ohio, 43082, USA
Listed on 2026-09-10
Listing for:
TPI Global Solutions
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
Change Management, IT Business Analyst, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Service Now SPM Process Lead Duties:
Process Documentation & Training Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with
*** standards Establish and document standard operating procedures (SOPs) for SPM workflows and governance Maintain a living documentation library that keeps pace with platform updates and process changes Resource Management Rollout Lead the rollout of Resource Management capabilities to IT teams Define and document resource allocation processes, roles, and responsibilities Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs Deliver training sessions and enablement activities to support IT team onboarding to Resource Management Idea Management & Strategic Planning Workspace Expansion Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across
*** Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment Serve as the primary point of contact for business units during their SPM onboarding experience Stakeholder Engagement & Change Enablement Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback Facilitate training sessions and workshops for end users and practitioners across organizational levels Track adoption metrics and provide regular status updates to Service Now Process Owner and program leadership Support continuous improvement of SPM processes based on user feedback and organizational needs
Skills:
Service Now Certified Implementation Specialist (CIS) — SPM or ITBM
Experience with Strategic Planning Workspace and Innovation Management in Service Now Background in change management or organizational change enablement methodologies Familiarity with ITIL and portfolio/program management frameworks Experience working in a global, matrixed organization with diverse business unit stakeholders Familiarity with Service Now Yokohama release or later
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