ServiceNow SPM Process Lead

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Client in Westerville, Ohio is seeking a Service Now SPM Process Lead for a contract opportunity.

• Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with client standards
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance
• Maintain a living documentation library that keeps pace with platform updates and process changes

• Lead the rollout of Resource Management capabilities to IT teams
• Define and document resource allocation processes, roles, and responsibilities
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
• Deliver training sessions and enablement activities to support IT team onboarding to Resource Management

• Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the client
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
• Serve as the primary point of contact for business units during their SPM onboarding experience

• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
• Facilitate training sessions and workshops for end users and practitioners across organizational levels
• Track adoption metrics and provide regular status updates to Service Now Process Owner and program leadership
• Support continuous improvement of SPM processes based on user feedback and organizational needs

• Service Now Certified Implementation Specialist (CIS) — SPM or ITBM
• Experience with Strategic Planning Workspace and Innovation Management in Service Now
• Background in change management or organizational change enablement methodologies
• Familiarity with ITIL and portfolio/program management frameworks
• Experience working in a global, matrixed organization with diverse business unit stakeholders
• Familiarity with Service Now Yokohama release or later
• Experience with Service Now Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
• Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content
• Experience creating training materials for end users and practitioners across varying technical skill levels
• Proven ability to lead technology rollouts or deployments across multiple business units
• Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences
• Ability to work independently, manage multiple work streams simultaneously, and meet deadlines with minimal supervision
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories

Reference:1063964

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway.

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