CRM Administrator

Nexa Motion Group is a multi-brand organization serving the vehicle-repair industry, headquartered in Cleveland, Ohio. Six business units and our Transend e-commerce platform serve repair shops, dealers, and distributors across the United States and internationally. Our operating model is built to bring new business units and acquisitions onto a common platform — and Hub Spot is that platform, the system where six businesses become a single view of the customer.

The CRM Administrator is the architect and steward of Nexa Motion Group's customer and revenue platform. You are the system owner for Hub Spot across Marketing, Sales, Service, Content, and Operations Hubs, and the escalation point for every CRM issue raised by Sales, Customer Experience, Marketing, AR, and IT.

This is not a request-queue role, and it is not a pure configuration role. Hub Spot at NMG sits downstream of two ERPs and upstream of every customer-facing team in the company. You will own the data model, the automation layer, the health of the integration that feeds it, the reporting leadership makes decisions from, and the standards that keep all of it coherent.

We are looking for a proactive problem solver rather than a transactional operator.

You will not be doing it alone. The role has executive sponsorship and a standing weekly leadership cadence, a dedicated CRM database engineer owning the data-warehouse layer, a funded integration vendor owning the pipeline code, and direct access to Hub Spot's customer success and solutions-architecture team.

You will also inherit a real backlog. Data-quality remediation, integration reconciliation monitoring, and several in-flight projects are open and waiting for an owner. We would rather tell you that now than have you find out in month two.

6

BUSINESS UNITS

~927K

COMPANY RECORDS

~149K

CONTACTS

~125

WORKFLOWS

2

ERPS FEEDING CRM

~293

CRM USERS

Five Hub Spot Hubs, ~523 properties on the company object, a parent/child company hierarchy, a per-business-unit custom object, and 17 association labels.

Approximate weighting of the role, so you know where the time actually goes.

PLATFORM ADMINISTRATION & DATA MODEL
25%

• Serve as system owner across all five Hubs — users, seats, permission sets, teams, presets, properties, and pipelines.
• Own the CRM data architecture: custom objects, the parent/child company hierarchy, labeled associations, and a multi-tier customer classification taxonomy mapped from ERP source codes.
• Enforce CRM standards and change control — material changes to objects, workflows, or integrations follow a defined approval path, and revenue-impacting changes are QA’d and signed off before release.
• Run a centralized work-intake and prioritization model, and keep the data model, workflow registry, and process SOPs current as a living asset rather than undocumented knowledge.

INTEGRATION OWNERSHIP & DATA QUALITY
25%

• Own the CRM side of the ERP-to-CRM pipeline: JD Edwards and Epicor Vision land in a SQL Server / Microsoft Fabric data warehouse that pushes into Hub Spot on a short cron cycle.
• Define and defend the field-level contract with data-warehouse engineering and our integration vendor — expected fill rates, transformation logic, batch behavior, and error handling.
• Run daily, exception-based health checks on throughput, API error logs, record counts, and fill rates, escalating with reproducible diagnostics rather than general alarms.
• Stand up warehouse-to-CRM reconciliation monitoring so silent data drift is caught by a control, not by a user complaint.
• Drive data quality as a measured program: association coverage, key-identifier integrity, classification fill rates, duplicate and orphan remediation, and lifecycle hygiene.
• Administer additional inbound…