GAP Claims Adjuster, Lender

Summary

The lender division of the GAP Claims Department is responsible for administering GAP Deficiency Waiver Addendums sold via financial institutions. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for other financial products.

The GAP Claims Adjuster reviews loan and insurance documentation details to determine if there exists a loan balance eligible to be waived for GAP claims and adjudicate other products. The Claims Adjuster also may field calls regarding the programs and claim processes, and entry of documentation received into the claims system.

• Review documentation and adjudicate claims
• Communicate with Lenders, Customers, and Insurance companies to obtain documentation and guide through the claim process
• Insurance license/background, compliance, or claims handling experience is preferred but not required
• Knowledge of GAP and/or Insurance Claims processes
• Assist with calls as volume requires

• High School Diploma or equivalent
• Minimum of 2 – 3 years’ experience with insurance, financial documents and/or claims

• Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel
• Familiarity of vehicle loan processes
• High attention to detail and accuracy
• Strong data entry/typing/10-key skills
• Time management and organization skills
• Excellent customer service skills as well as written and verbal communication skills
• Ability to work both independently and in a team environment

While performing the duties of this job, the employee is regularly required to type, wear a headset and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee signature below constitutes employee's understanding of the responsibilities and the job qualifications of the position.

Employee__________________________________ Date_____________

Automobile Protection Corporation
(APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.