Middle Market Commercial Lines Account Manager

Middle Market Commercial Lines Account Manager Job Summary

A motivated and detail‑oriented Middle Market Commercial Lines Account Manager is needed to manage a portfolio of middle‑market commercial clients, foster strong client relationships, and ensure exceptional service delivery. The primary focus will be handling day‑to‑day account management, analyzing client needs, and collaborating with various internal and external stakeholders to offer tailored insurance solutions.

• Serve as the primary point of contact for assigned commercial clients, maintaining strong, trust‑based relationships.
• Analyze and evaluate the insurance needs, coverage, and risk‑management strategies for middle‑market businesses.
• Prepare and present insurance policy proposals, renewals, endorsements, and coverage recommendations in a professional and client‑focused manner.
• Coordinate with insurance carriers and underwriters to negotiate terms, pricing, and coverage.
• Proactively monitor and manage client accounts to ensure policies are current, accurate, and properly documented.
• Collaborate with internal teams, including sales, claims, and customer service professionals, to meet or exceed client expectations.
• Stay informed about industry trends, regulations, and market changes to provide up‑to‑date information and recommendations to clients.
• Assist with onboarding new clients and handle day‑to‑day servicing requests efficiently and professionally.
• Actively participate in team meetings, training opportunities, and company improvement initiatives.

• Proven experience as a Commercial Lines Account Manager or in a similar account management role, preferably in middle‑market insurance.
• Strong knowledge of commercial property, liability, and other commercial insurance products and coverage solutions.
• Demonstrated ability to manage multiple clients, projects, and competing priorities with a high degree of accuracy and efficiency.
• Exceptional organizational, communication, and interpersonal skills with proven ability to build trust with clients and colleagues.
• Expertise in using CRM systems, agency management platforms, and other insurance‑related software tools.
• Effective negotiation and problem‑solving skills with the ability to identify and address client needs proactively.
• Holds an active P&C (Property and Casualty) insurance license.

Disclaimer:
This job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.