Gestionnaire de sinistres francophone

Home Insurance Claims Management Role

At this position, you will play a key role in the end-to-end management of home insurance claims. Your main responsibilities will include:

• Opening claims files received from insurance companies.
• Handling incoming calls from insurers and policyholders, providing updated information and coordinating repair processes related to assigned claims.
• Managing shared mailboxes and responding to incoming requests.
• Updating and maintaining information in our internal systems, including Sinapps and SysteMA.
• Working effectively in an environment shaped by artificial intelligence (AI), machine learning, data analysis, and cloud-based tools, using information responsibly, in accordance with our standards for data governance, security, and ethical data use.

What You Will Bring:

We are looking for a proactive, detail-oriented professional with strong problem-solving skills. Key requirements include:

• Native or bilingual proficiency in French.
• Completed 12th grade.
• Strong computer skills.
• Solid analytical and problem-solving skills.

Work Hours:

Portugal Time: 8:30 AM to 4:30 PM or 9:00 AM to 5:00 PM, Monday to Friday.

What We Offer:

Our employees play an essential role in the success of our company. We appreciate that each of our employees is unique and has their own needs and ambitions, and we are happy to support them in their journey. We are here to support and encourage your personal and professional development by allowing you to take control through a wide variety of courses and targeted development programs.

All of this in an international environment where international mobility and career advancement are encouraged. Taking care of your health and well-being is a priority for us. That is why we have implemented Work Well programs to offer you peace of mind and flexibility in planning and organizing a better work-life balance.

The Allianz Group is one of the most reliable insurance and asset management companies in the world. We care about our employees, their ambitions, dreams, and challenges, making us a unique employer. Together, we can create an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our clients and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are committed to promoting equality of opportunity for all. To this end, we rely on our inclusive workplace, where people and performance count equally, and which fosters a culture based on integrity, fairness, inclusion, and trust.

We therefore accept all applications, regardless of ethnic or cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other.

Working effectively in an environment marked by artificial intelligence (AI), machine learning, data, analysis, and cloud-based tools, exploiting this information responsibly, in accordance with our standards for data governance, security, and ethical use.

Our recruitment process:

We recruit directly. Allianz Partners does not accept unsolicited CVs or agency requests. We only work with partners on our approved supplier list, under a contract. Any unsolicited application will not be considered.