Photonics Support Engineer; m​/w​/x

The Photonics Support Engineer delivers high-quality technical assistance to customers and internal teams through phone, webchat, and email. Acting as a key interface between customers, engineering, and global support teams, this role ensures excellent post-sales support for locally designed and manufactured products while contributing to continuous product improvement and innovation.

• Provide technical support to scientific and industrial customers via phone, webchat, and email, focusing on post-sales and service inquiries
• Collaborate with local Engineering and global Technical Support teams to deliver accurate solutions and guidance
• Analyze customer applications to troubleshoot issues and recommend optimal product solutions
• Support global sites with expertise on locally manufactured products
• Collect and share customer feedback with Engineering and Marketing to improve products, documentation, and identify new opportunities
• Assist with product testing, documentation reviews, and development of product demonstrations
• Occasionally support and attend national and international trade shows
• Provide technical support to internal stakeholders (e.g., Sales, Customer Service, Quality/RMA) and assist with quality-related stock checks

• Master’s degree in Photonics, Physics, Chemistry, Life Sciences, or a related scientific discipline (or equivalent practical experience)

• Hands‑on experience with optical setups, photonics equipment, or laboratory environments
• Strong communication skills in German (C1) and English (B2)
• Basic programming experience (e.g., LabVIEW, Python) is an advantage
• Excellent written and verbal communication skills with both internal and external stakeholders
• Strong organizational skills, attention to detail, and ability to follow through on complex topics
• High level of curiosity and motivation to continuously learn and develop new technical skills

• Flexible working hours (arranged individually), 30 days of vacation, mobile work
• Company pension scheme & health insurance options
• Support for your personal development and career growth
• Wide range of health and sports activities (Urban Sports Club, company runs, etc.)
• Leasing options (Job Rad)
• Free charging stations for e‑bikes and electric cars
• Option to take a time‑out
• Annual company events and social activities