IT Field Engineer Job Germany Ohio USA,Language/Bilingual

Location: Germany

JOB Description

Purpose of Role To ensure we provide a consistent high level of service to the business. Be pro‑active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re‑occurring issues.

The role should be at a minimum 75% travel visiting Berry sites and 25% doing admin on tickets and / or hardware replacement / repairs.

Duties and Responsibilities

Work towards key business KPI’s set by I.T Management

Provide remote and onsite hardware and software support

Record all activity in Berry’s ITSM tool

Provide and update feedback to users as their calls are progressed

Work as part of a geographically distributed team

Liaise with 3rd parties and wider I.T team where necessary

Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.

Ensure correct documentation and procedures are followed or produced if needed

Ensure all systems have a backup and are monitored for any failures

Undertake training and research to maintain knowledge of current technology and systems

Understand business operations and the key role IT plays within its operations

Person Specification

Able to prioritise under pressure and work to deadlines

Excellent decision making, judgement, planning and organisation skills

Flexible, calm and approachable, ‘can do’ attitude

Solid customer relations skills to understand customers concerns and requirements

Able to lead projects and / or work as part of a project team

Ability to work well within team, supporting other team members

Willingness to gain relevant qualifications and accreditations

Pro‑active approach to work

Good verbal and written communications skills

Willing and able to travel not only to the expected time for the role but also in emergency scenarios

Full Driving License

Fluent in [English and German] language

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