Service Manager

Service Manager

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Managing a team of customer services staff with monitoring all service workload of machine set-up and training at customers location

Developing service procedures, policies and standards for service team; investigating and solving customers' problems, meeting with other dept. leaders to discuss possible improvements to service

Leading service team to selling the service contracts and products to customers

Assisting to make service strategy along with company long term strategy

Travelling and handling face-to-face with customers to satisfy customers' requirements and exceed technical expectations

Training staff to deliver a high standard of customer service, keep ahead of service know-how and document database, arrange technical training from internal source and outsource

Writing professional reports and handing them over to the management

Education:

College degree or above, majored in mechanical, electrical, automation or related

Work experience:

At least 5 years' experience in equipment, maintenance or machinery role. Good technical know-how in mechanical and electrical basics. At least 3 years as team leader and administrator level. Knowledge of high-tech or wire processing industry would be preferred.

Fluent write and speak in English. Creative, capable of bottom-line responsibility, good team player. Good computer skills. Self-motivated, outgoing and good communication skills. Knowledge of high-tech or wire processing industry would be a plus.

Ability to work under pressure. Willing to travel within whole Asia Pacific.