Delivery Manager

Delivery Manager

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

POSITION SUMMARY

The Delivery Manager serves as the single point of accountability for customer implementation success, leading projects from business award through go-live, and 30/60/90-day stabilization. This role is responsible for ensuring cross-functional alignment, operational readiness, and successful execution of complex implementations while partnering with the PMO and centralized OSI teams, while driving structured organizational change, adoption, and sustained performance across the implementation lifecycle

The Delivery Manager focuses on customer outcomes, operational readiness, and execution, while partnering with the Director of Project Management and Project Managers who own the budget, timeline, and governance.

Classification:
Full Time, Exempt

Reports To:

Sr. Director, Strategic Implementations & Operations

Supervises: N/A

Department:
OpEx / Strategic Implementations / PMO

Travel Required:

Up to 25–50% depending on project phase and go-live activity

ESSENTIAL RESPONSIBILITIES

• Customer Ownership & Implementation Leadership
• Operational Readiness & Go-Live Accountability
• Cross-Functional Coordination
• Program & PMO Alignment
• OSI Delivery Coordination
• Scope Control & Change Management (Non-Negotiable)
• Operational Leadership Engagement (Non-Negotiable)
• Risk Management & Continuous Improvement

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don't meet every qualification.

Education & Experience

· Bachelor's degree in business, logistics, industrial engineering, or equivalent experience preferred

· 5+ years of experience in implementation leadership, operations, or program delivery

· Experience in 3PL, supply chain, distribution, or warehouse operations required

· Demonstrated experience leading complex, cross-functional projects or start-ups

· Possess a solid technical background with understanding and hands-on experience in third-party logistics relationships, including startups and continuous improvement projects preferred

Capabilities

· Strong leadership and ability to drive alignment across multiple functions

· Excellent communication and customer-facing presentation skills

· Ability to manage ambiguity and operate in fast-paced, high-change environments

· Strong problem-solving and decision-making skills

· Ability to influence without direct authority

· Experience leading organizational change and driving adoption in complex operational environments (e.g., ADKAR or similar framework preferred)

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

· Hear, read, and comprehend, write, and communicate

· Continuously sit, type, and perform repetitive wrist motion

· Occasionally stand, walk, bend, squat/kneel, twist/turn, or reach

· Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

· Spend time on-site or in warehouse environments interacting with clients and operations (up to ~30%)

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we…