Lead Fulfillment Operations - Operations

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Lead Fulfillment Operations (Team Lead) will play a critical role in driving warehouse shift performance and athlete success.

The Lead Fulfillment Operations serves as an athlete advocate on the warehouse floor, engaging associates directly to support department operations, remove barriers, and ensure shift goals are met for both athletes and fans. Working under the direction of a supervisor or department manager, the Team Lead directs workflow, supports rookie orientation and training, and partners hand-in-hand with a team of 25–30 associates to sustain daily performance and production targets.

The Lead Fulfillment Operations delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partner directly with 25–30 warehouse athletes to coach performance, provide real-time feedback, and ensure each associate is set up to succeed in daily production and quality goals.
• Support the onboarding and training of rookie associates, ensuring they are equipped with the knowledge, skills, and confidence to contribute from day one.

• Collaborate with shift managers, department managers, and functional area leads to align on priorities, communicate barriers, and coordinate resources to meet shift objectives.
• Serve as a reliable communication bridge between the frontline team and leadership, escalating issues promptly and following through on resolutions.

• Maintain consistent throughput and accuracy in fulfillment operations to ensure fans receive their orders on time and as expected.
• Identify and resolve workflow barriers that could delay order fulfillment or compromise the fan experience.
• Support a warehouse environment where athlete engagement and accountability directly translate to fan satisfaction and order quality.
• Reinforce a culture of care and urgency on the floor, recognizing that every unit processed represents a fan waiting for something meaningful.

• Proactively identify operational barriers during shifts and take initiative to seek or elevate resolutions before they impact production targets.
• Apply computerized scanning systems and PC-based programs effectively, continuously looking for ways to streamline manual and system-based tasks.
• Surface process improvement ideas to supervisors and managers…