Customer Service | Unterhaching, Germany Customer Service Specialist

Become a trusted partner for customers and sales teams by managing customer demand, order entries, schedule changes, pull‑ins, push‑outs, and cancellations.

Gather all required order information and process customer orders accurately and professionally.

Monitor confirmed schedules in collaboration with production planning, logistics, and shipping in Hungary.

Coordinate cross‑functional solutions by managing escalations and working closely with planning, purchasing, sales, and management.

Manage demand allocation and order fulfillment in the ERP system, ensuring full visibility and tracking.

Maintain accurate customer master data to support efficient business processes.

Validate sales prices with sales and product marketing and process customer credit and debit notes.

Support after‑sales activities, including quality complaints, RMAs, development charge invoicing, and operational reporting.

Analyze order backlogs, deliveries, and performance data to identify trends and improve transparency.

Drive continuous improvement by challenging processes, leveraging digital solutions, and applying modern technologies and AI tools to enhance efficiency and customer outcomes.

A commercial qualification, ideally complemented by advanced business training such as Business Administration.

Initial experience in customer service, order management, or supply chain in an international environment; electronics industry experience is an advantage.

A structured, analytical mindset and a pragmatic approach to problem‑solving.

The ability to work independently while collaborating effectively across functions.

A good understanding of business processes and cross‑functional interfaces involving customers, sales, planning, and purchasing.

Hands‑on experience with ERP systems such as SAP S/4

HANA and strong Excel skills.

Fluency in English and German.

Strong organizational skills, resilience, and a solution‑oriented mindset.

Curiosity about new technologies and confidence using digital and AI tools.