Sr. Execution Manager, Global Strategic Accounts

Location: Westerville

POSITION SUMMARY

As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services.

You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.

RESPONSIBILITIES

Client Engagement Management:

* Build and maintain strong relationships with the key client stakeholders.

* Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations.

* Collaborate with the sales account manager to align on customer expectations and drive successful execution.

* Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.

Project and Program Management:

* Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.

* Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.

* Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.

* Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.

* Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.

Team Leadership and

Collaboration:

* Leads team of direct reports in setting and achieving objectives in line with corporate values and goals.

* Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.

* Provide leadership and guidance to cross-functional teams involved in the client's projects and programs.

* Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.

Risk Management:

* Identify potential risks and proactively implement mitigation strategies to ensure project and program success.

* Monitor project progress and address issues promptly to minimize disruptions.

* Assemble cross functional teams to address issues (quality, safety, manufacturing etc…) to ensure program or project issues are resolved in a timely manner.

Post-Sales Support:

* Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.

* Act as liaison and escalation point for Service business and CSMs for the Account

* Continuously seek opportunities to enhance the client's experience and value from our products and services.

MINIMUM QUALIFICATIONS

* 8-10 years' experience in program and project management, preferably in a customer-facing role.

* Strong leadership skills with the ability to lead and motivate cross-functional teams.

* Prior experience directly managing and developing a team.

* Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.

* Strategic thinking and problem-solving abilities.

* Proficiency in project management tools and methodologies.

* Excellent organizational skills and attention to detail.

* Ability to thrive in a fast-paced, dynamic environment.

* Prior experience in Data Center industry and knowledge of Power and Thermal products.

EDUCATION AND CERTIFICATIONS

* Bachelor's degree in engineering, operations, or a related technical field required.

* MBA preferred.

PHYSICAL REQUIREMENTS

* No Special

Physical Requirements

ENVIRONMENTAL DEMANDS

* Standard office environment

* Working in office full time is required.

TRAVEL TIME REQUIRED

* 5-10%

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and…