Senior Service Delivery Expert; m​/f​/d Vantage Towers

Senior Service Delivery Expert (m/f/d) for Vantage Towers

Aggregate function:
Technology

Business Area:
Vantage Towers Technology

Posting Country:
Germany

Full Time / Part Time:
Full Time

Contract Type:
Permanent

Your contribution:

SLA & KPI Management: You establish and monitor routines to ensure the main tenant’s contractual KPIs, specifically Power and Cooling Availability and Incident Response times, are met or exceeded

Incident & Fault Management: You coordinate with the internal stakeholders and external service providers to ensure rapid resolution of network incidents and minimise downtime

Site Access Coordination: You manage the interfaces between Landlord Management and the tenant to ensure seamless, 24/7 access for maintenance and emergency repairs

Operational Process Optimisation: You define and continuously improve maintenance workflows to boost operational efficiency and site quality

Stakeholder Interface: You act as the primary point of contact for Vodafone regarding operational performance, providing regular transparency on business performance

Budget Oversight: You monitor maintenance expenditures and ensure adherence to the allocated budget for site operations.

What makes you stand out:

University degree in Engineering (Communications, Civil, or similar)

At least 10 years of professional experience in telco technology or service management, with at least 5 years specifically in infrastructure/Tower Co projects

Deep understanding of passive infrastructure
, power design, and site construction

In-depth knowledge of ITIL processes and experience managing complex SLAs and KPIs

Strong ability to implement new monitoring/controlling mechanisms to make performance visible and transparent

Proven experience in leading teams and managing external service providers in the maintenance sector.

Very good written and spoken English and German

What we offer:

• Diverse, multicultural setup based on our values – accountability, respect, teamwork, and trust – and the unique opportunity to shape the
  organisation
• Attractive salary package
• Maximum flexibility
  :
  With Full-Flex Office, you can freely decide how you’ll work upon agreement with your manager. You can even
  work from other EU countries for up to 20 days per year
• Free
  home office equipment
  :
  In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
• Full-Flex credit:
  discount
  on
  private internet costs
  and
  mobile products
• A total of
  30 days in holidays
  with the option of
  10 additional days
  against salary waiver
• Support during
  parental leave
  to have the best work-life balance possible
• Extensive
  learning opportunities
  and
  individual support
  for your professional and personal development
• A subsidized
  company pension scheme
  ,
  bike and car leasing
  , fitness and health offers, access to corporate benefits, international
  career opportunities
  , exchange possibilities, insurance for company conditions and many more ...

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.