Organizational Change Management; OCM Manager

Position: Organizational Change Management (OCM) Manager
Location: Westerville

Job Summary

As the Organizational Change Management (OCM) Manager, you are responsible for leading the people side of change for strategic initiatives and enterprise-wide transformations. This role requires experience, expertise and balance in both strategy and execution pull-through from intake thru adoption. Role will be accountable for the design and execution of change strategies that enable adoption, sustainment, and realization of business outcomes.

The OCM Manager partners closely with IT leadership, business leaders, program teams, and functional stakeholders to ensure changes are understood, embraced, and embedded into daily operations and deliver measurable outcomes. Strong background in ERP implementations and manufacturing background strongly preferred.

Key partnerships include IT, Global Process Owners, Sales, HR, Growth & Strategy, and others.

Key Responsibilities

Change Strategy & Planning

* Develop and execute comprehensive change management strategies aligned to business objectives

* Assess change impacts and organizational readiness across people, processes, and behaviors

* Define change plans including stakeholder engagement, communications, training, and adoption metrics

* Design and manage key enabling change strategy deliverables including, but not limited to: stakeholder analysis, communication strategy & plans, learning plans

Adoption, Measurement & Sustainment

* Define and track adoption, engagement, and readiness metrics

* Identify resistance and risks, implementing mitigation strategies

* Support sustainment planning to embed new ways of working into culture, processes, and performance management

* Align change efforts with HR, Communications, Operations, and other enabling functions

* Contribute to OCM standards, tools, and continuous improvement practices

Requirements:

* Undergraduate Degree in Business Administration, Organizational Development, or a related field

* Master's Degree in the above preferred.

* 7-10 years proven ability to lead large-scale, complex, global transformation initiatives in a fast-paced, matrixed organization from execution thru adoption. ERP implementation experience strongly preferred.

* Proven track record of adoption planning, metrics and value realization to measure change impact business case benefits.

* Prosci certification.

* Consulting background working with a variety of clients and transformation initiatives desired.

* Ability to influence across all levels of the organization.

* Deep expertise in designing and implementing change strategies that deliver measurable business outcomes and align with organizational goals.

* Advanced understanding of change management methodologies such as, but not limited to, Kotter, Prosci, ADKAR, as well as process improvement frameworks like LEAN/Six Sigma and Agile.

* Strong ability to collaborate across all levels and with executive leadership, influence decision-making, and foster alignment across diverse teams and geographies.

* Exceptional communication and interpersonal skills, with the ability to build trust, inspire collaboration, and navigate cultural and geographic diversity.

* Experience in data-driven decision-making and leveraging analytics to guide strategy and measure success.

* Experience navigating a global organization.

* Certifications in project management (PMP), or process improvement (LEAN/Six Sigma) are highly desirable.

Preferred Skills & Experience

* Experience supporting large‑scale transformations, digital implementations, or operational change.

* ERP change management experience, driving implementations across a global workforce.

* Background in manufacturing, operations, or enterprise environments (strongly preferred but not required).

Key Success Measures

* Adoption and sustainment of change aligned to business outcomes

* Leader and stakeholder confidence in change execution

* Reduced resistance and faster realization of intended benefits

* Strong integration of people, process, and technology change

Travel: upwards of 25% domestic and international.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

* Customer Focus

* Operational Excellence

* High-Performance Culture

* Innovation

* Financial Strength

OUR BEHAVIORS

* Own It

* Act With Urgency

* Foster a Customer-First Mindset

* Think Big and Execute

* Lead by Example

* Drive Continuous Improvement

* Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130…