Director, Global Operations Governance

Position Summary

At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications — from data centers to communication networks to commercial and industrial environments — to continuously run.

The Director, Global Operations Governance is a senior leadership role responsible for establishing, executing, and sustaining the governance framework that drives strategic initiative deployment across Vertiv's global operations. This position partners collaboratively with Regional Operations Excellence leaders, the VOS (Vertiv Operating System) organization, Project Management Office leaders, site leadership, Global Business Units (GBUs), and central functions to design, implement, and enforce governance around the creation, monitoring, and reporting of Key Performance Indicators (KPIs) aligned to Vertiv's strategic priorities:
Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength.

This role serves as the custodian of global operational excellence governance and a catalyst for developing a high-performance culture driven by safety, discipline, transparency, and accountability through rigorous VOS deployment and Lean methodology adoption. The Director will play a critical role in accelerating Vertiv's journey toward manufacturing excellence, leveraging the AI-enabled operations to achieve superior customer experience, and an optimized global manufacturing network.

Reports to: VP, Global Operations Strategy and Governance

Key Interfaces: Regional Ops VPs, VOS Leaders, Site Leadership Teams, Functional Leaders, IT, Finance, GBUs

• Establish and maintain the global operations governance framework including tiered review cadences, escalation mechanisms, and compliance audits across all regions (Americas, EMEA, Greater China, India, Asia)
• Own the Global Operations Scorecard governance — ensuring consistent definition, measurement, and reporting of KPIs across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, Footprint Optimization, and People metrics
• Drive the Breakthrough Objective Deployment process, ensuring alignment between 3-year strategic objectives and annual operating plans
• Govern the integrity and standardization of performance data to enable data-driven strategic decision‑making at the executive level

• Lead cross‑functional and matrixed teams across the global organization toward common strategic objectives, managing interdependencies and resource conflicts
• Direct the project portfolio ensuring quality execution, on‑time delivery, and targeted financial benefits realization
• Provide enterprise‑level project planning, milestone management, scope governance, resource forecasting, financial management, and change management across the strategic initiative portfolio
• Support the acceleration of Lean Culture and tools deployment: strategy deployment, systemic performance management, root cause analysis, and rapid problem solving

• Drive governance mechanisms to improve Customer service levels and reduce customer claims toward strategic targets
• Support customer collaboration initiatives including Global Strategic Account (GSA) operational alignment
• Ensure governance of order fulfillment lead time reduction and delivery accuracy improvement programs

• Govern the deployment roadmap for 'Mandatory' and 'Must' IT systems (MES, WMS, SIOP, QMS) as critical enablers of Manufacturing Excellence and AI adoption
• Leverage AI and advanced analytics to enhance governance reporting, predictive performance management, and decision support capabilities
• Act as business partner in transactional complexity reduction during new systems deployment and digital transformation initiatives

• Drive organization and…