Sales Operations Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction: Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and increasing momentum business with our customer base. You will lead a team of talented individuals made up of program managers and customer service representatives, as well as guide a portfolio of matrixed Customer Focused Teams. As a member of the site’s leadership team, you will also play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results.

Key Responsibilities:

• Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost and schedule
• Establish customer relationships by identifying existing customers’ potential opportunities to achieve year-over-year organic growth
• Assure the highest level of Customer Satisfaction and Service is delivered by you as well as your team.
• Meet or Exceed customer cost targets while preserving margin through alternative channels. Utilize resources to commit personnel from other departments to these activities and get commitments from customers to drive the cost reduction approval and verification activities.
• Improve efficiency and effectiveness of customer service transactions using Lean methodologies.
• Work collaboratively with the Strategic Growth Director on NPI and growth opportunities
• Assist the VP/General Manager and Finance Director on yearly Budget/Strategy Review.
• Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and/or exceeded and there are no potential risks to the company
• Conduct momentum forecasting to anticipate sales trends and support demand planning decisions.
• Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning.
• Accountable for recovery performance across assigned accounts, including:
• Excess & Obsolete (E&O) inventory recovery
• Tariff recovery and pass-through execution
• Accounts Receivable (A/R) recovery and adherence to payment terms
• Owns customer commercial agreements, including:
• Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda
• Ensures execution, compliance, and enforcement of commercial terms across the site
• Proactively identifies commercial risk, leakage, or recovery opportunities
• Leads contract negotiation activities within approved Delegation of Authority (DOA), including pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required.
• Responsible for supporting New Product Introduction (NPI) integration through:
• Active participation and leadership in the TT Review Board (TTRB) process
• Ensuring commercial readiness through the Management of Change (MoC) process
• Alignment of contractual, pricing, and margin assumptions prior to launch
• Ensures commercial governance and discipline by:
• Driving timely execution of pricing updates, surcharges, tariffs, and contractual changes
• Maintaining alignment between customer agreements and ERP/system execution

Knowledge, Skills and Abilities:

• 4 (four) year University degree or equivalent
• Minimum 5 years’ experience in project management, sales, business development, or…