Senior Program Manager, Operations Strategy

Job Description

At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications, from data centers to communication networks to commercial and industrial environments, to continuously run.

This role is responsible for planning, directing, and coordinating the execution of Vertiv's 3-year Global Operations Strategic Roadmap and the portfolio of cross-functional strategic initiatives that drive operational excellence across all regions. It serves as the central program management authority for strategy deployment, ensuring breakthrough objectives cascade effectively from the X-Matrix through regional and functional execution, with rigorous governance, milestone tracking, and cross-regional alignment.

Reporting to the VP, Operations Strategy & Governance, the incumbent owns the end-to-end program lifecycle for strategic operations initiatives, from strategy formulation support through execution coordination and benefits realization, ensuring alignment with Vertiv's five strategic priorities:
Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength.

• Own the program management of Vertiv's 3–5 year Global Operations Roadmap, ensuring all strategic initiatives progress on schedule, within budget, and deliver targeted outcomes across the six operational maturity pillars:
  Manufacturing Excellence, Global Quality, SIOP/Material Management, Logistics, Talent & Competency, and Supplier Performance.
• Manage the full strategic initiative portfolio — maintaining visibility across all active programs via standardized tracking, milestone management, risk registers, and executive reporting.
• Coordinate the execution of Breakthrough Objectives across all strategic pillars:
  Customer Experience, Operational Excellence, Innovation, Cost Optimization, Safety, and ESG.
• Drive the annual strategy deployment cycle — supporting X-Matrix development, Hoshin Kanri cascading from global to regional to site level, and quarterly business review updates for Operations.
• Provide project planning, milestone management, scope management, resource forecasting, financial management, and change management across the strategic initiative portfolio.
• Develop and continually improve the quality of information to help guide future strategic decisions, including external benchmarking, industry best practice identification, and adoption plans.
• Interface with key stakeholders on program status, constraint resolution, and strategic decision support.
• Serve as the central coordination point ensuring strategic initiatives are aligned and synchronized across all five operating regions and all global functions.
• Drive standardization of program management practices globally — ensuring consistent governance cadences, reporting formats, milestone definitions, and escalation protocols across regions.
• Coordinate cross-functional teams within the matrixed organization toward common strategic objectives.
• Facilitate effective communication among regional operations excellence leaders, site leaders, global function heads, and management teams, ensuring strategic intent translates into aligned regional execution.
• Coordinate regional X-Matrix alignment – ensuring each region's breakthrough objectives and annual targets are consistent with global strategy.
• Facilitate cross-site sharing of best practices, lessons learned, and read-across activities to accelerate improvement velocity across the network.
• Act as a business partner in transactional complexity reduction and provide program management capabilities during new systems deployment and enhancements.
• Work closely with the VP VOS and Global VOS Governance Team to embed VOS methodology, Lean thinking, waste elimination, and systemic performance management into all programs.
• Support the acceleration of VOS deployment across plants and functions; coordinate the program…