Branch Manager

Job Profile

Job : R224925

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We deliver the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is for a Branch Manager within PNC’s Retail Branch organization, based in Canal Winchester, OH, at the Canal Winchester Branch.

Location:

Canal Winchester, OH (in‑office)

PNC is an in‑office company that fosters a collaborative and supportive culture. We encourage candidates to discuss workplace expectations and branch hours with their recruiter and hiring manager.

Visa sponsorship is not available for this position.

• Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well‑being. Creates a differentiated customer experience, making banking easy in an omni‑channel environment. Leads and influences agenda of a broad range of eco‑system partners. Accountable for risk management and compliance in a complex business environment.
  
  Builds a high‑performing team through the attraction, onboarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households and through effective eco‑system partnerships. Drives business banking results primarily through business development and community‑involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has a foundational understanding of balance sheet and income statement.
• Leads, coaches and ensures delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and expect their managers to be:

• Customer‑Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC’s Fundamental Expectations for People Managers include:

• Include Intentionally
  - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
  - Role models our values with transparency and courage.
• Enable Change
  - Takes action to drive change and innovation that will transform our business.
• Achieve Results
  - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
  - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• Preferred Skills
  :
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making,…