Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Canal Winchester, OH, at the Canal Winchester Branch.

PNC is an in-office company that encourages collaboration and support. Candidates are invited to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager.

PNC will not sponsor employment visas and does not participate in STEM OPT for this position.

• Manage priorities through planning and execution to drive all aspects of branch performance. Drive revenue and customer loyalty through consultative interactions, offering solutions that help clients achieve financial well‑being. Create a differentiated customer experience in an omni‑channel environment and lead the agenda of a broad range of ecosystem partners.
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty. Grow branch revenue through acquisition and share‑of‑wallet growth of consumer and business households, and lead eco‑system partnerships. Drive business banking results primarily through business development and community involvement activities.
• Coach and ensure delivery of a differentiated client experience. Enable the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice that improve client financial well‑being. Resolve issues effectively, making banking easy for customers.
• Drive the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development. Prioritize talent development for all branch team members and ensure performance and activity expectations through ongoing performance management.
• Manage operational, human capital, reputational, and business risk. Exercise leadership, authority, and sound decision‑making to mitigate sales practice risk and ensure compliance with regulatory guidelines and internal policies.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assess and effectively manage all of the risks associated with business objectives and activities, ensuring adherence to and support of PNC’s Enterprise Risk Management Framework.

• Include Intentionally – Cultivate diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role‑model PNC values with transparency and courage.
• Enable Change – Take action to drive change and innovation that transforms business.
• Achieve Results – Take personal ownership to deliver results and empower others in decision‑making.
• Develop the Best – Raise the bar with every talent decision and guide achievement of all employees and customers.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented.
• Competencies:
  
  Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.
• Work Experience:
  
  5+ years of related experience with at least 2 years of supervisory experience. A university degree is not required; a comparable combination of education, certification, and experience (including military service) may be considered.
• Education:
  
  No degree required.
• Certifications:
  
  None required.
• Licenses:
  Eligibility for a Notary Public in the applicable state and subject to required background checks as per Consumer Financial Protection Bureau regulations.

Base Salary: $82,500.00 – $. Salaries may vary based on geographic location, market data, skills, experience, and…