Seasonal Operations Manager - Weekday Night Shift

Manager, Operations

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage daily activities and develop both short- and long-term strategic plans to ensure the facility and organization meet their goals and objectives. They also perform other related duties, special projects, or assignments as required.

The schedule for this seasonal opportunity is Monday
- Thursday 6:45 PM-5:30 AM.

What You Will Do

• Manage the distribution department, ensuring goals and targets are met or exceeded while coaching and counseling direct reports.
• Generate reports for management to track department performance and progress.
• Ensure departments meet or exceed performance metrics in areas such as safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Deliver presentations to the retail division and senior management as needed.
• Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations.
• Continuously analyze work processes to identify optimization opportunities and implement process improvements.
• Cultivate a work culture focused on success and superior customer service.
• Develop and maintain procedures and metrics to ensure customer service satisfaction levels are achieved.
• Oversee all aspects of inventory control and ensure effective management.
• Drive and manage changes associated with organizational growth.
• Review activity, cost, operational, and forecast analyses to assess progress toward department goals and objectives.
• Develop training programs and ensure staff comprehension and adherence.
• Ensure a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Collaborate with Macy's Technology to refine and develop systems that improve operations, productivity, and service levels.

Skills You Will Need

Leadership and Mentoring:
Exceptional leadership skills with the ability to coach, mentor, and motivate teams, fostering a culture of success and continuous improvement.

Strategic and Tactical Planning:
Ability to develop and execute short- and long-term strategic plans that enhance profitability, productivity, and operational efficiency.

Process Improvement and Optimization:
Strong analytical skills to assess work processes, identify opportunities for improvement, and implement effective changes to streamline operations.

Problem-Solving and Decision-Making:
Proven ability to recognize issues, analyze problems, and make sound decisions quickly, especially in a fast-paced environment.

Interpersonal Communication:
Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different stakeholders.

Adaptability and Change Management:
Capable of managing change and driving initiatives that support organizational growth, demonstrating flexibility in evolving business conditions.

Customer Service Focus:
Ability to maintain high customer service standards by developing procedures and metrics to ensure satisfaction across all areas.

Inventory and Cost Management:
Strong knowledge of inventory control, cost management, and safety protocols, ensuring compliance and efficiency in distribution operations.

Collaboration and Cross-Functional Leadership:
Ability to work closely with various departments, including technology teams, to improve systems and processes that…