AVP, New Business & Advisory - Annuity

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

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Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we’d like to know more about you!

As an AVP, you’ll oversee Nationwide Financials' operations strategy and processes for Annuity New Business and Advisory business, ensuring that an outstanding service experience is provided to internal and external sales partners, firms, third-party administrators, Financial professionals and customers across all Annuity distribution channels. You will also lead the Policy Disbursements team for both the Life and Annuity Business and serve as the Regulation 60 Subject Matter expert and lead Life Suitability.

You’ll be responsible for developing strategic solutions to enable team to execute underwriting and new business strategy, processes to support adherence to annuity financial controls and stringent annuity regulatory requirements, and the strategy and processes for end-to-end service for Advisory business.

• Develops, leads and implements effective new business strategy for all distribution channels and administrative strategy for Advisory channel consistent with Nationwide Financial business strategies and standards for the annuity business.
• Accountable for developing long-term, industry-leading strategy to support the business unit goals.
• Anlyzes the external environment and competitors to competitively position Nationwide
• Oversees and leads team working to create an aspirational future experience vision for Nationwide's annuity business operations.
• Serves as the relationship manager for Sales Distribution Networks, internal business partners.
• Establishes and maintains effective working relationships with all sales distribution channels and internal business partners.
• Leads team accountable for developing and implementing industry leading business processes for the acquisition of annuities that are cost effective, optimize technology and foster continuous improvement.
• Develops and implements industry leading processes for all service components of the Advisory business.
• Monitors key operations performance metrics and adjust practices, as needed, to help ensure annuity business risk metrics are successfully achieved and consistent with risk targets established for overall annuity business.
• Often serves as SME amongst ALO leadership team as it relates to metrics, KPIs and historical practices.
• Oversees operations to ensure achievement of service level objectives and quality standards.
• Oversees team who responds to the highest level of technical and most sophisticated or critical service issues and calls from sales partners, firms, Financial Professionals and customers.
• Oversees call team and client relationship activities to ensure outstanding service for Advisory.
• Oversees all aspects of implementing enacted state and federal regulations for products and procedures, ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner.
• Mentors, educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits.
• Serves as top level advisor for leaders, peers and team members on regulatory matters.
• Provides expertise related to responses to regulatory agency reports and findings and works closely with…