General Manager

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

As the General Manager, you'll lead the day-to-day operations of the center while building a culture that delivers exceptional experiences for pets, pet parents, and team members alike. You'll be responsible for driving business performance, developing a high-performing team, maintaining operational excellence, and ensuring every guest receives outstanding care.

This role blends leadership, operations, customer experience, financial accountability, and community engagement. You'll partner closely with Destination Pet's Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to create a safe, efficient, and welcoming environment where both people and pets thrive.

We are looking to hire a General Manager for our Puppywood Pet Resort.

Reports To:

District Director $1000 - Sign on Bonus Pay: $52,000 - $55,000 Salary + Quarterly Bonus Opportunities Role Responsibilities As General Manager, you will:
· Lead all daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.
· Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
· Create schedules that balance exceptional service with labor budget expectations.
· Manage center payroll, labor costs, and staffing levels while ensuring timely payroll approval.
· Drive financial performance by managing budgets, reviewing operational reports, monitoring key performance indicators, and identifying opportunities for growth.
· Oversee inventory management, purchasing, and vendor relationships to maintain appropriate supply levels.
· Deliver outstanding customer service by resolving concerns, building relationships with pet parents, and ensuring consistent service excellence.
· Ensure compliance with company policies and all applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
· Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
· Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
· Maintain the facility, equipment, and technology systems to provide a safe and welcoming environment.
· Manage cash handling procedures, deposits, and financial controls.
· Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
· Monitor the health, safety, comfort, and well-being of every pet in our care.
· Step in to support the team wherever needed and perform other responsibilities as assigned.

You Could Be a Great Fit If
· You're an experienced people leader who enjoys coaching, mentoring, and developing teams.
· You have a strong operational mindset and know how to balance exceptional customer service with business performance.
· You thrive in a fast-paced environment where every day brings new priorities.
· You're confident making decisions, solving problems, and managing multiple responsibilities simultaneously.
· You build trust quickly with team members, clients, and business partners.
· You have experience managing budgets, labor, payroll, inventory, and overall business performance.
· You communicate effectively and professionally with people at every level of the organization.
· You're passionate about creating an outstanding experience for pets and the people who…