Operations Assistant Supervisor

Job Details

Job Location:

OAKWOOD OFFICE - OAKWOOD, OH 44146
Education Level: High School

More Than a Leadership Role — It’s a Career Path in EMS Operations

As part of our team, you’ll benefit from:

• Active 911 emergency response system serving local communities
• Direct operational leadership experience in a high-performance EMS system
• Opportunities for advancement into Operations Management and system leadership roles
• Opportunities for instructing, education, and training development roles within the organization
• Ongoing leadership development and mentorship opportunities
• Clinical and operational training support
• Tuition reimbursement opportunities
• In-house training and continuing education pathways
• Disaster response and special operations deployment opportunities
• Competitive benefits, including Medical, Dental, Vision and 401(k) retirement plans
• A mission-driven, patient-first culture

At Community Care Ambulance, the Operations Assistant Supervisor (OAS) is a frontline leadership position responsible for supporting and overseeing daily EMS system operations. This role ensures operational readiness, clinical excellence, and efficient service delivery across all assigned field units.

The OAS serves as the on‑duty operational leader, providing real‑time guidance, support, and oversight to field personnel while helping maintain system status management, resource deployment, and continuity of care throughout the shift.

This position is ideal for experienced Paramedics who are ready to step into operational leadership while still maintaining a strong clinical presence in the field. The OAS functions as a bridge between field operations, communications, and organizational leadership—helping ensure that patient care, responder safety, and operational efficiency remain aligned at all times.

This is not just a supervisory role — it is a leadership pathway within a progressive EMS system committed to developing the next generation of operational leaders.

At Community Care Ambulance, leadership development is intentional. We invest in our people through ongoing training, mentorship, and advancement opportunities designed to grow future Operations Managers, Clinical Leaders, and System Administrators.

If you are a better leader, our system runs stronger, our crews perform better, and our patients receive higher-quality care.

Community Care Ambulance is a non‑profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services across the region.

• Serve as the on-duty operational supervisor for assigned shifts
• Provide real-time oversight and support for field operations and EMS personnel
• Assist in coordinating daily EMS system operations and maintaining system readiness
• Manage and implement system status plans to ensure optimal unit coverage and response times
• Respond to operational needs and field requests with appropriate resource allocation and decision-making
• Act as the operational point of contact in the absence of senior leadership
• Serve as a liaison between field operations, communications, healthcare facilities, and public safety partners
• Support operational continuity during high-demand periods, special events, or system disruptions

• Perform all duties of a Paramedic in accordance with state and local protocols
• Provide direct patient care, assessments, and advanced life support interventions as needed
• Support high-acuity calls and assist field crews when additional clinical leadership is required
• E…