Head of Deposit Operations
Listed on 2026-09-21
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Management
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Finance & Banking
Role Description Summary
The Senior Vice President and Head of Deposit Operations is responsible for the management of NCB’s deposit operations supporting a growing deposit base (currently $3.5 billion). The position will be based in either NCB’s Arlington, VA Operations Center or NCB’s Hillsboro, OH Commons location, with the individual responsible for a team of over 50 professionals across both locations with oversight of core functions including Deposit Account Management, Deposit Services, Commercial Cash Management Services, Digital Banking, Electronic Payments, Credit Union Correspondent Banking, Branch Operations, Quality Control, Fraud Analysis, and Remittance Processing.
This management level position reports to the Chief Operating Officer.
Role Description Summary
The Senior Vice President and Head of Deposit Operations is responsible for the management of NCB’s deposit operations supporting a growing deposit base (currently $3.5 billion). The position will be based in either NCB’s Arlington, VA Operations Center or NCB’s Hillsboro, OH Commons location, with the individual responsible for a team of over 50 professionals across both locations with oversight of core functions including Deposit Account Management, Deposit Services, Commercial Cash Management Services, Digital Banking, Electronic Payments, Credit Union Correspondent Banking, Branch Operations, Quality Control, Fraud Analysis, and Remittance Processing.
This management level position reports to the Chief Operating Officer.
The successful candidate will be responsible for achieving broad operational goals with specific emphasis on the areas of risk management, operational excellence, customer service, and sales support. The individual will be self-directed, able to independently operate and influence at all levels across the entire bank with a demonstrated ability to lead and deliver complex strategic, transformational, and growth projects.
Role Responsibilities- Sales Support
- Lead Deposit Operations Team to ensure assigned products meet customer demands, are positioned optimally to drive revenue, minimize operating expense, remain competitive, and are delivered within acceptable quality standards. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
- Leadership and strategic development and ongoing refinement of vendor operations (core processing, item processing, cash management services, digital banking, etc.) with end-to-end product capability – vision, strategy development and implementation. This includes resolving any obstacles involved in supporting the product delivery to the customer.
- In collaboration with line of business leaders and Treasury Product Management develop and implement new deposit products and services, commercial cash management, correspondent banking, digital banking, and payments for delivery across multiple channels.
- Operational Excellence
- Inspire the currently high-performing team to continue to embrace the tenets of operational excellence including maximizing existing technology capabilities, empowering team members to challenge existing ways of working, continuously optimizing products, services, and experiences for customers, implementing KPIs to foster a performance driven culture, and developing and piloting AI-enabled solutions and agents.
- Lead Deposit Operation’s technology and operational business planning to ensure initiatives meet the needs of our customers and are properly conceived to maintain our competitive edge. Oversee the continued refinement of an operating model (people, process, and technology) dedicated to delivering NCB’s core value of Customer Focus.
- Develop departmental budgets in accordance with…
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