Partnership Services Manager

Summary:

Responsible for preparation and coordination of documents for the Payments Risk Committee meetings (PRC) and Concept Review (CR) meetings. Responsible for reviewing all PRC and CR submissions sent to the bank, meeting with internal/external teams to prepare the documents according to the bank's requirements and guidelines, collecting any additional documentation necessary to support the agenda submissions, as well as managing the PRC meeting minutes.

Responsible for managing the Payments Program Watchlist process and associated operational functions. Supervises the Partnership Operational Support staff members. Responsible for managing special projects for the Payments Partnerships & Client Services team.

Bachelor's degree in business or related field.

None required.

Three to five years of experience in the areas of Payments, Compliance, and/or Fraud Management. An understanding of electronic and card payment processes preferred. Previous supervisory experience. Or equivalent combination of education and experience.

• Provides support to the Payments Risk Committee Chairperson for all items associated with the Payments Risk Committee and Concept Review.
• Reviews all PRC and CR submissions sent to the bank.
• Performs any necessary research for PRC and CR submissions.
• Meets with internal and external teams to review and prepare all agenda documents.
• Composes PRC meeting minutes, disburses draft minutes to the Committee for review and approval, submits final approved minutes to the Board of Directors.
• Assists the Payments Risk Committee Chairperson on completing program Risk Assessments and confirming all required areas by other departments are completed timely when new items are presented to the PRC.
• Manages FDIC requests which include but not limited to the Inventory Log and Master List of Programs.
• Manages program Fact Sheets and Program Change Requests (PCRs), performing routine audits to ensure the program(s) are functioning live in alignment to the approved Fact Sheet(s) and within the Bank's current risk appetite.
• Supports the Payments Risk Committee Chairperson in reporting the Fact Sheet audits bi-annually to the Payments Risk Committee.
• Documents Risk Committee and Concept Review outcomes and updates program Fact Sheets as needed.
• Assists in the identification of potential risk factors and determines solutions to mitigate exposure.
• Responsible for knowing the Bank's risk appetite for existing and new business in order to properly manage program audits and new opportunities with the Payments Risk Committee Chairperson.
• Identifies areas for process improvements and enhancements related to PRC, CR, and Partnership Operations.
• Responsible for the Payments Program Watchlist process. This includes but is not limited to meeting with internal stakeholders on a regular cadence, documenting updates and tracking related escalations for Watchlist consideration, reports Watchlist to key stakeholders monthly, and adhering to Board approved Policy.
• Oversees the Partnership Operations team and ensures timely, accurate support is provided to Senior Account Managers for partner-related operational requests, follow-up items, and on-going account support needs.
• Manages and actions special projects for the Payments Partnership & Client Services Team, including, but not limited to, program collateral management, account opening/closing, vendor onboarding, daily overdraft report, and contract renewal support.
• Participates in procedure and policy creation, review, and implementation.
• Supervises Partnerships Operational Support staff members.
• Partners with HR to initiate corrective action and/or development plans, evaluate performance and develop staff members.

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Superior analytical skills.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to groups of managers, employees, customers, etc.
• Ability to learn new software packages that are position specific.
• Ability to define problems, collect data, establish facts and draw valid…