Regional Operations Manager

Northwood, Ohio, United States — thyssenkrupp Materials NA, Inc.

Type of contract:
Full-time, Permanent

Experience level:
Management

Remote work:
On-Site

Job field:
Production & Manufacturing

Status:
Ongoing recruitment, entry date flexible

The perspective candidate will actively engage in strategic leadership and operational oversight across multiple manufacturing plants and a major geographic region. This role provides hands on leadership ensuring excellence in safety, quality, productivity, and customer satisfaction while fostering a strong organizational culture and driving continuous improvement initiatives.

The Regional Operations Manager - East Central is actively engaged in strategic leadership and operational oversight across multiple manufacturing plants or a major geographic region. This role provides hands on leadership ensuring excellence in safety, quality, productivity, and customer satisfaction while fostering a strong organizational culture and driving continuous improvement initiatives.

Preferred Location for this role:

Northwood, OH or South Bend, IN (
Northwood OH Preferred
)

Travel is up to 60% (mostly land) – South Bend, IN;
Cleveland, OH;
Grand Rapids, MI;
Dayon, OH

• Oversee end-to-end operations across multiple facilities with a strong emphasis on safety and cultural development.
• Promote a culture of hands‑on leadership by ensuring plant level leaders are actively engaged on the floor.
• Ensure achievement of tactical and strategic KPIs.
• Ownership of lean manufacturing practices and culture of continuous improvement.
• Lead safety programs and ensure compliance with OSHA, EEOC, WIHA, and environmental regulations.
• Direct accountability for the operational P&L and sustainable growth within their area of responsibility.
• Promote a positive and inclusive workplace culture that supports employee engagement and development.
• Develop and mentor plant-level leadership and operations teams.
• Collaborate with cross‑functional departments including Sales, R&D, HR, and Supply Chain.
• Align production capabilities with current and future sales forecasts.
• Optimize resource allocation and capacity planning (equipment, personnel, materials).
• Drive cost‑saving initiatives through process optimization and training.
• Maintain equipment and develop contingency plans for downtime and staffing fluctuations.
• Serve as the operations lead in solution selling activities.
• Represent operations in customer meetings and strategic projects.

• Safety: OSHA incident rate, near‑miss reporting, and compliance audit scores.
• Quality:
  First‑pass yield, customer complaints, and return rates.
• Productivity:
  Units produced per labor hour, on‑time delivery rate (OTIF), and equipment utilization.
• Operational Efficiency:
  Staff utilization, downtime reduction, and lean project implementation success rate.
• Customer Satisfaction:
  Net Promoter Score (NPS), on‑time delivery, and service responsiveness.
• Employee Engagement:
  Pulse survey scores, absenteeism rate, and internal promotion rate.
• Financial: EBIT performance, cost of goods sold (COGS), and reduction in rework and scrap.

• Bachelor’s degree in Engineering, Business, Supply Chain, Manufacturing, or Behavioral Science.
• 5–10 years of leadership experience in operations or plant management.
• Proven track record in lean culture development and tool implementation.
• Strong decision‑making, risk assessment, and prioritization skills.
  
  High level of organizational and communication skills.
• Experience in mentoring and coaching teams.
• Understanding of warehouse and manufacturing processes (metal fabrication preferred).
• Proficiency in Microsoft Office Suite and project management tools.
• Ability to lead change and deliver measurable results.

120K - 138K + Annual Bonus Incentive

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.