Quality Process Coord​/Discharge Planner

Benefits

• Work/life:
  You will find support to help you manage your personal life while building a career.
• Employee‑centric:
  Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
• Lifestyle:
  Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.

• Perform concurrent and retrospective multi‑disciplinary review of patient care. Use comprehensive quality review criteria to collect data pertaining to the appropriateness of care, compile and organize data into meaningful reports for evaluation, identify opportunities for improvement and coordinate interdisciplinary intervention for planned change, assist and act as a resource for assigned functions to facilitate quality activities, promote development and enhancement of total quality systems.
• Under the supervision of the Director, this position is responsible for initial and ongoing discharge planning throughout the acute care continuum, including but not limited to coordination of care through the facilitation of a safe and appropriate discharge plan to the post‑acute environment. This process is supported by current research and evidence‑based practice.
• Identify potential risk management and utilization issues and report findings per departmental protocol. Work closely with the Social Worker as appropriate in the identification of discharge and transition needs and be ultimately responsible for the coordination of discharge planning activities. This is accomplished by working collaboratively with interdisciplinary staff internal and external to the organization. Participate in quality improvement and evaluation processes.
• Possesses knowledge and remains current with interdisciplinary standards of care to effectively review patient care, compliance with evidence‑based best practices, prioritize quality of care interventions, and facilitate immediate action when necessary.
• Conduct “real time”/concurrent and retrospective assessments of processes and outcomes for assigned populations and communicate within the interdisciplinary team and provide direct service, as needed, to assure delivery of best practices.
• Demonstrate the ability to assist with the development of criteria‑based evaluation tools; identify opportunities to improve patient care, assure appropriate reporting and follow through with physicians, nursing, and ancillary services.
• Aggregate data and provide reports that are timely, pertinent, reliable, and accurate to report positive and negative findings. Abstract direct patient data as needed.
• Collaborate with Directors and caregivers of assigned care areas regarding development and refinement of care processes as indicated through monitoring.
• Institute immediate feedback to personnel regarding systems/process/quality deficiencies, as needed.
• Coordinate the flow of findings to facilitate peer evaluation.
• Demonstrate responsibility for the management of the quality information contained in the assigned database, monitoring functions and registries including inputs, validation of data, and required reporting.
• Execute ingenuity, judgment, and problem‑solving techniques in the absence of established guidelines and precedents and consistently demonstrate an ability to assess a situation from a variety of perspectives, consider several alternatives, and choose an appropriate course of action.
• Demonstrate responsibility through responsiveness to others and competent follow‑up on matters requiring additional attention; contact appropriate personnel as required, following appropriate channels of communication.
• Demonstrate a consistent level of performance; avoid periods of extremely high activity and very low activity; maintain progress on special projects; regularly demonstrate initiatives and flexibility in scheduling.
• Conduct comprehensive discharge planning assessments within 1 business day of admission or as required.
• Conduct readmission risk stratification and follow‑up care as appropriate.
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