Veterinary Receptionist

Receptionist

West Vets Maxtown Veterinary Clinic is hiring a full‑time or part‑time front‑desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees
• Professional development opportunities

Salary: $15.00 - $17.00

Schedule: Mon‑Tues 8:00am‑6:00pm, Wed‑Fri 8:00am‑5:00pm, Saturday 8:00am‑3:00pm

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

West Vets Maxtown Veterinary Clinic was built on a simple belief: that exceptional veterinary medicine and a genuinely personal experience aren't mutually exclusive. You shouldn't have to choose between a clinic that knows your pet by name and one that has the clinical depth to handle whatever walks through the door.

West Vets Maxtown Veterinary Clinic began as a modestly established practice that grew gradually through early investments in clinical capabilities and essential veterinary services. In its formative years, the clinic focused on building a reliable medical foundation, expanding its diagnostic tools, surgical capacity, and treatment options as demand and experience grew. Over time, it progressed from a small operation into a fully equipped veterinary practice through the steady refinement of its medical services and infrastructure.