Veterinary Assistant​/Receptionist

Job Summary

The Animal Care Center of Polaris is looking for a versatile and compassionate part-time Veterinary Assistant / Receptionist to join our team. In this dual role, you will be the face of our clinic, greeting clients and managing the front desk, while also providing vital hands-on support to our medical team in the back. The ideal candidate is an excellent multitasker who thrives in a fast-paced environment, loves interacting with people, and is dedicated to providing high-quality care to animals.

• Client
  
  Experience:
  
  Greet clients warmly, check patients in and out, and answer multi-line phone calls with a professional, friendly demeanor.
• Scheduling & Records: Schedule appointments, surgeries, and drop-offs efficiently using our clinic software. Maintain accurate electronic medical records.
• Financial Duties: Process payments, manage invoices, and explain basic estimates or bills to clients.
• Pharmacy Support: Refill prescriptions under veterinary supervision and manage front-desk inventory.

• Patient Restraint: Safely and compassionately restrain dogs, cats, and exotic companion pets during exams, blood draws, and medical procedures.
• Clinic Flow: Prep exam rooms between patients, escort clients to rooms, and obtain initial vital statistics (weight and patient history).
• Sanitation & Safety: Maintain a clean, sterile environment by disinfecting exam tables, surgical suites, and kennels according to hospital protocols.
• Lab Support: Assist in preparing laboratory samples (fecal, urine, blood) and standardizing equipment.

• Experience: Minimum of 1 year of experience working in a veterinary clinic or animal care facility. Experience with customer service or medical reception is a strong plus.
• Education: High school diploma or equivalent. Completion of a Veterinary Assistant certificate program is an asset.
• Physical Requirements: Must be able to lift up to 50 lbs. unassisted and stand or walk for long periods.
• Interpersonal
  
  Skills:
  
  Exceptional communication skills, emotional intelligence, and a calm demeanor during high-stress or emergency situations.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.

Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA:
Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all…