Quality Assurance Specialist

MISSION & OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our mission is to normalize and professionalize cannabis, focusing on regulatory compliance, product quality, and customer satisfaction. We operate Sunnyside® dispensaries and strive for integrity, professionalism, and education through our SEED™ initiative to support equal opportunity and community development.

Monday - Friday, 7:00am-3:30pm

Cresco Labs is seeking a Quality Assurance (QA) Specialist to join our manufacturing facility. The QA Specialist will assist with quality-related activities including sampling and inspection of finished products, handling customer complaints, conducting product investigations, and managing Corrective and Preventive Action (CAPA). Product families include cannabis flower, cannabis oil, manufacturing infused products, and infused food products. The role ensures products are produced to specifications and brand standards, identifies quality risks, and collaborates with operations to develop improvement opportunities.

The ideal candidate has strong attention to detail and experience in a highly regulated industry.

• Performs finished product sampling and inspection.
• Performs equipment and product line clearances before production runs.
• Writes customer complaints and product investigations, assesses risk, identifies root cause, CAPA plans, and implements solutions with business partners.
• Writes QMS documents, including routing and approval of change request packages.
• Inspects packaged orders to ensure correct content and quantities as deemed necessary.
• Reviews in-process batch documentation to ensure compliance with product specifications and written policies/procedures.
• Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
• Performs batch record reviews and audits as assigned.
• Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints; provides process-improvement recommendations.
• Monitors compliance with GMP and SQF guidance.
• Executes action plans for product quarantine, destruction, rework, withdrawal/recall.
• Conducts all duties in compliance with safety rules, SOPs, and applicable guidelines.

• Bachelor’s Degree with 3-5 years relevant experience or combination of relevant experience demonstrating ability to perform duties described.
• Prior experience in a highly regulated industry; healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis is highly desirable.
• Desirable: FDA, HACCP, SQF experience.
• Prior experience in Quality Assurance or Quality Control.
• Experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA.
• Ability to follow written procedures and monitor others for adherence to procedures.
• Ability to create or update written procedures with site operations personnel.
• Strong written and verbal communication skills; detail-oriented.
• Utilizes critical thinking to troubleshoot issues, collaborate with a team, and implement improvements.
• Ability to work around plant material with exposure to plant pollen and/or dust.
• Ability to sit, stand, kneel, and perform repetitive hand actions for long periods.
• Ability to lift up to 50 lbs to torso level.

Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, 401(k) with match, FSA/HSA, LTD/STD options, life insurance, and AD&D. Paid holidays and paid time off are provided, with opportunities for discretionary bonuses, stock options, and employee discounts. Benefits eligibility varies by role, location, and status.

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer visa sponsorship for this role or any other position; applicants must be legally authorized to work in the United States on a permanent basis without sponsorship.

Equal Opportunity Employer. Applications are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.