Quality Manager

The Quality Manager is responsible for leading and maintaining the facility’s quality management systems, product safety and conformity activities, customer quality requirements, audit compliance, corrective actions, and continuous improvement initiatives. This position has the authority to stop processes, product release, or shipments when safety, environmental, customer, traceability, documentation, or quality requirements are not met.

The Quality Manager works closely with production, engineering, maintenance, materials, logistics, supervision, and plant leadership to identify quality risks, contain nonconforming product, resolve customer concerns, drive corrective action, and improve overall quality performance.

• Serve as the facility’s Product Safety and Conformity Representative.
• Support implementation of product safety, conformity, and safety-related requirements.
• Promote employee awareness of customer requirements and the consequences of nonconforming product.
• Support identification, containment, escalation, and resolution of product safety and conformity concerns.
• Ensure lessons learned are incorporated into PFMEAs, control plans, work instructions, procedures, and training.

• Manage QSYS and QUAM systems.
• Review out-of-specification checks at least three times per shift and ensure appropriate follow-up.
• Ensure potentially affected product is identified, contained, evaluated, dispositioned, and released appropriately.
• Monitor recurring quality issues and
  ** escalate trends
  ** to process owners and plant leadership.
• Coordinate rework, sorting, inspection, and disposition activities based on customer requirements, risk, and production priorities.
• Conduct regular quality walks and visual checks of production areas, processes, material identification, product status, and work practices.
• Review scrap and rework trends to identify quality issues and improvement opportunities.
• Maintain regular communication with operators, inspectors, supervisors, and other affected personnel regarding quality requirements.

• Evaluate quality alerts for applicability to the facility, products, processes, and shifts.
• Communicate applicable quality alerts to affected employees and departments.
• Verify understanding and compliance with quality-alert requirements.
• Ensure required containment, inspection, process changes, and other actions are implemented and documented.
• Maintain evidence of communication and implementation and remove obsolete alerts when conditions are resolved.

• Manage internal, external, customer, and certification audits.
• Maintain the audit schedule and coordinate audit preparation.
• Support compliance with IATF 16949, customer-specific requirements, and internal management-system requirements.
• Ensure audit findings are documented, assigned, investigated, and closed within required time frames.
• Review root-cause analysis, corrective-action plans, and effectiveness checks.
• Track overdue actions and
  ** escalate delays**.
• Maintain audit records and objective evidence of compliance.
• Communicate audit findings and lessons learned to affected process owners.

• Manage the customer complaint and claim process.
• Receive, review, document, and investigate customer quality concerns.
• Coordinate immediate containment, sorting, rework, replacement, and disposition activities.
• Determine the scope and potential impact of affected product.
• Lead cross-functional investigations with production, engineering, maintenance, materials, logistics, and other applicable departments.
• Lead or support structured problem-solving using 8D, 5 Why, and other approved methodologies.
• Ensure customer responses are accurate, complete, and submitted within required time frames.
• Track corrective actions through completion and verify effectiveness.
• Communicate lessons learned and update applicable PFMEAs, control plans, work instructions, process controls, and training.

• Manage the IFR System in accordance with plant procedures.
• Ensure applicable internal failures, quality events, and process deviations are properly documented.
• Review IFR records for accuracy, completeness, and classification.
• Assign corrective actions to responsible process owners and monitor completion.
• Verify containment, root cause, corrective action, and effectiveness.
• Identify recurring issues and
  ** escalate systemic problems**.
• Use IFR data for trend analysis,…