Guest Experience Lead

Location: Maineville

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.

Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description:

Guest Experience Lead is someone who helps guests in the dining area. They assist with orders being placed on the kiosk, mobile orders, delivering outside orders, keeping the dining room safe and clean.

Locally Owned and Operated

Description:

I am Katie Blankenship, local Owner Operator of Golden

T Inc. I want to first and foremost say that I am happy to see you have interest in working with my team! I am a 2nd generation owner following in the footsteps of my mom. After graduating from Loveland High School and the University of Tennessee, I was accepted into McDonald's Next Generation Owner Program and spent six years in training to become an approved Owner operator in 2008.

This was the best career decision of my life and I love working in the fast-paced, ever changing world of McDonald's.

Let me take a moment to showcase my philosophies:

* Safety of our team members and guests are #1. A safe and respectful environment for all is a top priority and always will be.

* We can't do this without you! You have a voice and you hold the cards to grow your career opportunities. I have over 60 managers who started his crew including my Director of Operations and Supervisors. If you have the desire and performance to grow, we will continue your development and grow with you. My goal is to have the best trained crew and managers in the industry!

* The customer's experience must be top notch! Let's make eye contact, say "Hello" and make their day. Customers can now order in the drive through, at the front counter or kiosk, on the mobile app and through a delivery partner. It can be a lot to keep up with and get a little crazy at times, but our customers love our food and come back because of the superior experience you help provide.

We offer 1.5x pay for holidays

PTO

Insurance

Raises granted up to 4 times per year

See a day in the life of a Guest Experience Lead at McDonald's

Requirements:

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm. The Guest Experience Leader gets to create feel-good moments everyday with customers by:

* Greeting guests and communicating with them while ordering

* Offering help with using the ordering kiosks

* Offering assistance to those in need of some extra hands

* Checking with them once they have their food to make sure they're satisfied, or to see if they need anything else

* Ensuring kids receive a kid treat

* Handling any concerns

* Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn't believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Additional Info:

A job as a Guest Experience Leader at a McDonald's restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

* Competitive pay

* Medical, dental and vision coverage

* 401k with matching contributions

* Paid time off after 1 year

* Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language

* Discount programs

* Free meals

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's…