Retail Sales Lead, (Pinecrest Mall - Orange Village, OH

Job Description

Tech Style Fashion Group - Fabletics is currently looking for a Full-Time Retail Sales Lead at Pinecrest Mall in Orange Village, OH.

As the Sales Lead you will provide a best‑in‑class retail store customer experience and support in sales and operations. Using cutting‑edge technology you will enable customers to shop seamlessly between our website and retail stores. You will work alongside the Store Manager, store supervisors, and a team of highly personable associates to help customers Live Their Passion
. The right candidate is a self‑motivated, highly energetic individual comfortable engaging the public and working in a fast‑paced environment. This position reports to the Store Manager.

• Embody our culture and values and provide insight to customers on how to live their passion.
• Actively engage customers in new and meaningful ways by providing knowledge on fabrics, features, fit, and function of our product.
• Drive customer engagement inside and outside of the store environment ranging from store events and promotions to community projects.
• Provide training and immediate feedback around our Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work in coordination with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to increase overall customer experience.
• Maintain store‑merchandising guidelines that make the store easy to shop and add value to the customer’s purchase journey.
• Actively participate to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence by meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards and identify, communicate potential issues.
• Unpack boxes for inventory as required.

• Must have at least 1 year of work experience within a retail environment. Prior retail management experience is a plus.
• Knowledge and familiarity of active lifestyle choices such as yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside of the store environment.
• Ability to work with large teams.
• Great interpersonal skills, a positive attitude, and the ability to thrive in a fast‑paced environment.
• Comfortable dealing with ambiguity, including taking initiative when opportunities arise.
• Familiar with retail inventory and POS systems.
• Self‑motivated, a good communicator with an innate ability to bring the best out in others.
• Ability to multi‑task, set priorities and work well under pressure.
• Flexibility in work hours, open to evenings, weekends, and national holidays.
• Position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
• Applicants must be 18 years of age or older.

Tech Style is an Equal Opportunity

Employer:

M/F/PV/D (minority, female, protected veteran, disability).