Retail Services Assistant

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Full Time Millersburg, OH, US

The Commercial & Savings Bank (CSB)
has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties.
CSB is recognized as a top employer in our region as a nine-year
winner of the North Coast 99 award (www.northcoast
99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our Operations Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary:The Retail Services Analyst will assist in the management of service and sales efforts for CSB, as well as development of retail products and services as set forth by the Retail Services Manager.

Essential Functions:Essential duties and responsibilities include the following; however, other duties may be assigned.

Customer Service & Professionalism

• Provide exceptional customer service by adhering to CSB’s Customer Service and Retail Ready! standards.
• Build rapport with customers through meaningful, needs-focused conversations.

Commitment to CSB Values

• Demonstrate alignment with CSB’s vision, mission, and core values through daily actions and decision-making.

Operational Oversight & Reporting

• Review and analyze weekly operational reports—including Doc tracking, overdrafts, and other key metrics to ensure accuracy, identify trends, and escape issues as needed.
• Serve as the lead reviewer for all new banking center documentation, overseeing tracking processes and ensuring timely follow-up.
• Track and validate Retail Banking monthly scorecards, ensuring data accuracy and timely distribution to banking centers.
• Manage the distribution and analysis of customer account surveys (both new and closed) to identify service improvement opportunities and discuss with Retail Services Manger and Regional Managers.
• Support the annual Retail Situational Analysis by gathering, organizing, and formatting relevant data for the final report.

Sales, Strategy, and Performance Evaluation

• Assess needs related to sales coaching, mentoring, training, and product/service offerings.
• Monitor and evaluate sales and revenue performance across retail areas.
• Assist the Retail Services Manager in developing and implementing regional strategies.
• Provide updates on regional activity, market conditions, customer feedback, and staffing.

Reporting & Analysis

• Prepare reports and insights for Regional Managers to inform decision-making and strategic planning.

Retail Team Support

• Provide emergency retail and customer service center support as needed.
• Assist with onboarding and training of new retail staff, including in-office sessions as needed.

Education:

A high school diploma or General Education Degree (GED) is required.

Summary of

Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.