Account Manager, GEM Service

Company Overview

GEM Service is a trusted adviser to leading organizations in the institutional, industrial, governmental, and commercial sectors. Our expertise and unequaled implementation capabilities include comprehensive supply side and demand side energy solutions, building automation system (BAS) design and integration, solar development and installation, HVAC projects, and services and facility management.

As part of Rudolph Libbe Group of companies, GEM Service is committed to delivering excellence through innovation, reliability, and efficiency. With a focus on safety, integrity, and customer satisfaction, we aim to build lasting relationships with our customers.

We are in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams, and successfully price, organize, and deliver small to medium sized HVAC projects.

• Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Understand clients' business objectives and provide strategic guidance on how our products and services can support their goals. Work with other RLG services and departments to extend.
• Identify and qualify opportunities for account growth and new business development within existing accounts.
• Assist customers with planning and scope development for retrofit and/or replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover process: project set up, pre-project meeting, and site visits.
• Develop and maintain strong relationships with key stakeholders in assigned accounts.
• Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
• Prepare and present reports on sales, sales activity, and account status.
• Negotiate project and maintenance contracts with clients.

• Strong project quoting and project management experience with HVAC equipment replacement and large repairs, preferred.
• Customer service focused approach to problem solving.
• Team player and a willingness to help fellow associates.
• Motivated to achieve goals and customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

• At least 5 years of proven work experience in account and project management, preferred.
• History of pricing, managing, and coordinating installation of small to medium-sized projects and repairs.
• Working knowledge of Microsoft Office is preferred.

Seniority level:
Mid-Senior level |

Employment type:

Contract | Job function:
Sales and Business Development | Industries:
Construction

GEM Inc. is an Equal Employment Opportunity Employer.