Customer Supply Chain Specialist

Towson, MD / New Britain, CT / Valley City, OH – Hybrid

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As the Customer Supply Chain Specialist, you will be a critical part of the team working closely with Sales and Customer Fulfillment to help manage the customer relationship and expectations with regards to orders and shipment timing. You will work as a hybrid employee. We are looking for candidates with exceptional interpersonal communication and customer service skills that can work in an often fast‑paced environment with the ability to prioritize their workload.

• Daily order/inventory management.
• Managing shipping and logistics within SBD factories.
• Monitoring production schedules and communicating status to appropriate internal and external stakeholders.
• Internal/external sales reporting and supply pacing to meet customer expectations.
• Maintenance of all order management systems.
• Regular communication with customer replenishment and logistics teams.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• College degree preferred but not required.
• A desire for further education and future advancement is encouraged if you do not have a degree.
• Sales and/or customer service experience is a plus.
• SAP experience.
• Exceptional interpersonal communication and customer service skills are required.
• Proficient in Excel (vlookup, sumifs, ifs).
• Very light travel to the customer as needed for annual meetings.
• Local travel for store walks and SBD factories and/or warehouses approximately once per season.

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
• Belong:
  Experience an awesome place to work, with mutual respect and a great appreciation for diversity, equity, and inclusion.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

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Workplace discrimination is illegal (eeoc.gov).