Key Account Manager

Key Account Manager

ATS Industrial Automation is seeking an experienced Key Account Manager to drive strategic growth by promoting our automation and manufacturing solutions across the US and Canada.

Lead new account acquisition and expand relationships within existing key accounts by identifying opportunities, aligning solutions, and ensuring successful execution.

• Develop and execute account and customer strategies that drive growth and align with customer objectives.
• Manage large, high‑profile customer accounts, building strong relationships with decision‑makers across the entire organization and positioning ATS as a strategic partner.
• Execute a strategy to penetrate new markets.
• Ensure sustainable bookings and margin growth by landing new customers and expanding existing ones.
• Run regular market assessments and use trend analytics to develop robust strategies in a fast, transformative environment.
• Assist other account owners as needed.
• Establish successful and collaborative relationships with internal stakeholders and team members to develop the best solution for a customer, coordinating cross‑functional teams.
• Proactively engage strategic partnership networks within the industry to learn latest market trends and competitor strategies.
• Visit customer sites as required to support business growth and opportunities.
• Enable Sales and Service teams to exceed booking targets and performance metrics such as proposal on‑time delivery and gross margins.
• Manage the pipeline daily using CRM.
• Provide CAPEX sales support with service proposal content that captures the value proposition of purchasing our services with new CAPEX.
• Leverage regional service resources and geographic proximity to customers in opportunity development.
• Accurately forecast bookings on a monthly and quarterly basis.
• Maintain records of customer interactions and file documents using CRM, ERP, and other available technologies.
• Attend meetings, events, and training to stay abreast of the latest product developments.
• Perform all business activities with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.
• Adhere to all ISO procedures, forms, work instructions, and departmental procedures.

• Manage and grow a portfolio of high‑value, strategic accounts across the US and Canada.
• Serve as the primary commercial lead, building strong executive relationships and aligning with customer objectives.
• Expand existing accounts by identifying upselling, cross‑selling, and solution enhancement opportunities.
• Lead structured account planning activities using designated tools to define strategy, stakeholder mapping, growth levers, and execution roadmaps for each account.

• Identify, pursue, and close new business opportunities in target industries and under‑penetrated markets.
• Develop and execute market entry strategies to land new accounts and open doors in strategic verticals.
• Collaborate with marketing and technical teams to position ATS’s value in emerging market opportunities.

• Lead the end‑to‑end sales process: discovery, value articulation, proposal development, negotiation, and closing.
• Apply value‑selling principles to align technical offerings with customers’ business outcomes and ROI.
• Deliver accurate monthly and quarterly forecasts; maintain a disciplined and up‑to‑date pipeline in CRM (e.g., Salesforce).
• Support application engineering and proposal teams in crafting compelling value‑based solutions for both new and existing customers.

• Establish collaborative relationships with internal stakeholders to develop the best solution for a customer.
• Coordinate cross‑functional teams to ensure successful account execution.
• Leverage regional resources to support account engagement and responsiveness.
• Champion customer voice internally to influence product and service improvements.

• Stay current on automation industry trends, customer investment strategies, and competitor movements.
• Represent ATS…