Sales Associate - Part Time - Beavercreek

Location: Dayton

Job Title:

Sales Associate
Direct Supervisor:
Studio Manager
Status:
Hourly

Location:

studio specific

COMPANY DESCRIPTION
West Coast Fitness
West Coast Fitness is a leading franchisee of Orange theory® Fitness with 50+ studios in Los Angeles, San
Francisco's Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do
this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity,
Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity,
enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams
that break records, innovate with intention, and continue to expand our reach - many of our original
teams are still with us today!

Orange theory®
Fitness
Led by highly skilled coaches, each Orange theory workout incorporates endurance, strength, and power
elements through a variety of equipment including treadmills, rowing machines, TRX Suspension
Training®, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines
science, coaching, and technology to guarantee maximum results from the inside out. The result is more
energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and
MORE confidence, all to deliver you MORE LIFE.

JOB DESCRIPTION
If you consider yourself the "life of the party," someone who can command a room, who's not afraid to
spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales
Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each
of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the
focus will always be on member experience. This role is perfect for those with a passion for health and
wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness studio,
including membership sales and renewals, as well as retail and concession sales. Through exemplary
customer service, Sales Associates are also responsible for helping drive up membership retention,
maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Cultivate genuine, experience-focused connections with members and guests, including but not
limited to--answering questions, resolving concerns, and ongoing outreach with members and
guests regarding membership status
Ensure a friendly, helpful, and inclusive experience for all members and guests
Deliver an exceptional and versatile sales and service experience to all members and guests
Demonstrate a commitment to ensuring a safe and clean studio environment for members and
guests
JOB POSTING - SALES ASSOCIATE
Maintain accurate records using established OTF sales systems
Perform telephone inquiries, follow-up calls, and customer care calls
Host OTF studio tours with prospects and/or fitness program holders
Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly,
positive environment upon entry
Participate in 1-2 OTF scheduled workouts per week
Maintain an organized and clean work environment
Respond immediately to member requests, inquiries, and concerns
Execute proper onboarding of all OTF members through the completion of essential Client Intake
and Membership Agreement forms
Attend and participate in all relevant OTF training programs, events, and meetings
Establish and maintain an effective referral program
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Maintain an organized and clean lobby/front desk area
Process accurate credit card transactions
Perform follow-up and follow-through activities with all prospective clients
Respond immediately to member requests, inquiries, and concerns
Work closely with the Fitness Team to ensure that processes are fulfilled
QUALIFICATIONS
High-level customer service skills
Previous sales experience with strong sales prowess (experience working in a sales quota-bearing
structure…