Inside Sales Representative

Overview

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a wide product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland’s culture is what makes for a fun and rewarding place to work. Our core values are Safety
, Ambition
, Optimism
, Reliability
, Ownership
, Diversity
, and Respect
.

Wieland is hiring an Inside Sales Representative located in Wakeman, OH. The role is fully on‑site with occasional travel (15‑25%). The Inside Sales Representative is a critical member of the Inside Sales/Customer Service team, fostering customer relationships, supporting the commercial strategy, and driving business growth.

• Serve as the primary point of contact for customers, ensuring exceptional commercial service and building strong relationships.
• Communicate proactively and maintain a positive, solution‑oriented approach that reflects Wieland Concast’s commitment to superior customer service.
• Address customer inquiries promptly, accurately, and professionally, working with internal teams (sales management, production, quality and shipping) as needed.
• Handle customer orders from initial inquiry to final delivery and payment, ensuring a smooth and efficient process.
• Actively listen to customers’ needs and concerns, providing tailored solutions and recommendations.
• Resolve customer quality and service issues in a calm, professional manner, ensuring customer satisfaction.
• Upsell products or suggest alternative options when appropriate.
• Conduct outbound calls to customers to maintain engagement and drive sales.
• Update customer information and sales data in the company CRM system regularly.
• Collaborate closely with outside sales to develop and execute customer strategies that enhance business growth.
• Manage multiple priorities effectively, ensuring timely completion of tasks and customer requests.
• Prepare reports, data, and spreadsheets to support the sales team and commercial strategy.
• Research customer and market information to inform sales decisions.
• Contribute to a collaborative team environment, providing support to colleagues as needed.
• Assist in accounts receivable collection efforts as needed.
• Perform other duties as needed.

• Proven experience (minimum 5 years preferred) in inside sales and/or customer service, ideally in the metals or manufacturing industries.
• Excellent communication and interpersonal skills, with the ability to engage with customers at all levels.
• Strong problem‑solving abilities and a customer‑focused mindset.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Detail‑oriented with strong organizational skills and the ability to manage multiple tasks and priorities.
• Self‑motivated, able to work independently while supporting team goals.
• Familiarity with CRM systems.

• Medical, Dental, Vision, Disability, Life & more.
• 401(k) contribution with match.
• Paid vacation & holidays.
• Growth opportunities across 9,000+ employees worldwide.
• Commitment to sustainability and eco‑friendly solutions.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.