Associate Retail Travel Agent

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance
, we’re looking for enthusiastic, sales‑driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we’ve been the go‑to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world‑class service
, while you make our clients’ travel dreams come true.

• Craft unforgettable domestic and international travel experiences – cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

• Training & Growth:
  Structured training, mentorship, ongoing learning, certification, and a clear path to advancement within Retail and Senior Retail Travel Agent roles.
• Exclusive Perks:
  Company‑sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
• Paid Educational Trips:
  Explore destinations firsthand and build expertise.
• No Sundays:
  Consistent schedule with Sundays off.
• Convenient Hours – Monday to Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM (37.5‑hour week).
• Base Salary: $15.54 to $24.22 per hour, adjusted for experience, location, and other factors.
• Monthly
  
  Incentives:
  
  Average payout of $550–$1,100 per month after approximately six months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package:
  Medical, dental, vision, retirement plans, and more.
• Free AAA Membership.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Continual learning reimbursement up to $5,250 per year.

5606 Airport Highway, Toledo, OH 43615

• Education:
  
  High school diploma or equivalent. Associate’s degree or travel school graduate preferred.
• Experience:
  
  At least 1 year of retail experience required. Prefer 1+ year as a retail/leisure travel agent or comparable experience.
• Skills:
  
  Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web‑based applications, and working knowledge of geography.
• Certifications:
  
  Certified Travel Associate (CTA) designation required within two years of hire; the company covers cost and provides paid time.
• Background:
  Satisfactory pre‑employment and post‑employment screening, including criminal, drug, and state/vendor specific screenings. May require membership license eligibility.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. ACA is committed to cultivating an inclusive workplace. Hiring decisions are based on attributes such as experience, skills, and job performance.