Customer Success Manager DACH

As a Customer Success Manager (CSM) at Jamf, you will be the post‑sale partner for customers leveraging the Jamf platform to manage and secure Apple devices  will own the customer relationship across your book of business, driving engagement and value realization while partnering cross‑functionally to support long‑term retention and growth.

• Serve as the primary post‑sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
• Build and maintain executive‑level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS‑Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
• Partner with Sales and Technical counterparts to identify upsell/cross‑sell opportunities and support expansion strategies.
• Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

• HS Diploma / GED Degree. (Required)
• 3‑5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing enterprise or mid‑market accounts with complex needs. (Required)
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
• Excellent communication, negotiation, and executive presence skills. (Required)
• Fluency in German. (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
• Demonstrated success operating within integrated account teams to align customer success strategies with go‑to‑market objectives. (Preferred)
• 2 Year / Associates Degree or higher. (Preferred)
• Certifications in Jamf products (Jamf 100, Jamf 170, Jamf 200). (Preferred)
• A combination of relevant experience and education may be considered.

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager.

Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at