Account Executive - Italy; m​/w​/d

Introduction

As our Account Executive for the Italian market, you'll own the full customer lifecycle for Fact Finder in Italy: winning new business through full-funnel selling, then managing, retaining, and growing those accounts as a trusted success partner — with some partnership responsibilities along the way.

You’ll sell to and advise eCommerce managers and decision-makers, run engaging discovery and demos, close deals, and then steer the relationship post‑sale — onboarding, driving adoption, and uncovering expansion opportunities.

You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs, delivering relevant search across markets and languages, and proving ROI to leadership. You’re comfortable managing complex customer relationships end‑to‑end and thrive with autonomy.

• Prospect, qualify, and close new Italian eCommerce customers end‑to‑end
• Sell to eCommerce managers and decision‑makers; run tailored discovery and demos of Fact Finder’s AI‑powered search, personalization, recommendations, and merchandising
• Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature

• Own the post‑sale relationship: onboarding, adoption, retention, and renewals
• Manage complex, ongoing customer relationships (not just onboarding) as the trusted Italian‑speaking point of contact
• Identify and drive expansion and upsell opportunities within existing accounts

• Support selected partnership activities relevant to the Italian market
• Represent Fact Finder at Italian industry events and round tables
• Provide market intelligence on Italian buyer trends and competitive positioning
• Forecast and manage your pipeline with discipline

• 2–6 years in a commercial role – full‑cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open, so stronger or more experienced candidates are welcome too
• Full‑funnel capability – you can both win new business and manage/grow existing accounts; you’re not a pure farmer or CSM‑only profile
• eCommerce selling – ideally you’ve sold to eCommerce managers/decision‑makers and understand digital commerce
• Business‑fluent Italian – you can run and steer customer conversations effectively in Italian; strong English as well
• Relationship depth – you build trust and manage complex, ongoing customer relationships over time
• Consultative seller – familiarity with MEDDPICC or a similar methodology is a plus
• Autonomous & growth‑minded – self‑directed, resilient, and excited to grow with the Italian market

• Own high‑impact deals that transform how leading Italian brands serve their customers
• Work with decision‑makers at some of Italy’s most innovative eCommerce companies
• Attractive OTE with a transparent commission structure rewarding account ownership
• Modern playbook with long‑term relationship building, strategic selling, and executive engagement at the core
• Rapid career growth: top performers move into strategic account ownership, leadership roles, or expand into new markets
• Collaborate with a world‑class team; thought leadership opportunities at industry events
• Modern tools, proven enablement, sophisticated sales processes
• Be at the forefront of the eCommerce and AI revolution
  ; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches
• Autonomy and trust: operate as a business owner with full deal ownership
• Willingness to travel – ready to travel as needed to meet customers, partners, and prospects and to represent Fact Finder at industry events across the Italian market

Berlin or Pforzheim (Hybrid)