Strategic Account Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.

Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction

The Strategic Account Manager is responsible for the commercial ownership and growth of assigned customer accounts within TT Electronics’ business. This role acts as the primary advocate for the customer internally, ensuring alignment across global sites and functions to deliver on customer expectations while driving revenue growth, customer satisfaction, and operational performance.

The Strategic Account Manager operates in a highly matrixed, global environment and must influence cross-functional teams without direct authority, ensuring consistent execution and coordination across multiple manufacturing sites.

This position reports to the Executive Vice President, EMS Division

Key Responsibilities

Customer Ownership & Growth

• Own the day-to-day commercial relationship for assigned accounts
• Drive revenue growth through expansion of existing programs and identification of new opportunities
• Develop and maintain strong customer relationships across operational and mid-level leadership
• Ensure high levels of customer satisfaction and responsiveness

Commercial Management

• Lead pricing, quoting, and commercial negotiations in alignment with business objectives
• Support contract management and ensure adherence to agreed commercial terms
• Act as the first point of escalation for customer issues and coordinate internal resolution

Cross-Functional Coordination

• Work across sites, operations, supply chain, engineering, and finance to deliver customer commitments
• Ensure alignment between customer expectations and site execution
• Drive accountability across the organization despite no direct reporting authority

Execution & Performance

• Monitor account performance, including revenue, margin, delivery, and quality
• Identify risks and opportunities, and drive corrective actions
• Maintain pipeline visibility and support conversion of opportunities into revenue

Core Competencies

Customer Focus

• Develops a deep understanding of customer needs and identifies opportunities that create mutual value
• Builds strong, trust-based relationships and delivers solutions aligned to customer expectations

Drives Results

• Maintains strong focus on commercial outcomes and growth
• Demonstrates persistence in overcoming challenges and achieving targets
• Ensures Accountability
• Works effectively across the organization to achieve shared objectives
• Drives alignment and execution without direct authority

Decision Quality

• Makes sound, timely decisions using available data, experience, and judgment
• Balances analysis with speed and practicality

Collaboration

• Builds strong partnerships across functions and sites
• Gains trust and support to enable execution

Communication

• Communicates clearly and effectively across all levels of the organization and with customers
• Adapts messaging to audience and encourages open dialogue

Key Success Factors

• Ability to influence without authority in a matrixed organization
• Strong commercial acumen and customer-facing credibility
• Execution-focused with the ability to…