Control Room Security Officer

Securitas is seeking a vigilant Control Room Security Officer to monitor CCTV, alarms, and access control systems in a centralized security center. In this role, you will track activity across client sites, identify unusual or suspicious behavior, coordinate response with on-site officers, and escalate incidents according to established protocols. You will maintain detailed incident logs, support emergency communications, and provide professional customer service to clients and visitors.

Securitas offers comprehensive training, career advancement, and a mission-driven, safety-focused culture that values integrity, teamwork, and continuous learning.

Responsibilities

• Monitor CCTV, alarms, and access control systems from a central control room
• Identify and assess suspicious activity and potential security threats
• Dispatch and coordinate with on-site security officers during incidents
• Follow and escalate incidents according to established protocols and post orders
• Maintain accurate logs and incident reports in security systems
• Operate communication equipment including radios, phones, and computer-based tools
• Support emergency procedures and notifications as directed by supervisors
• Provide professional, customer-focused service to clients, visitors, and internal teams

Required Skills

• Control room monitoring
• CCTV system operation
• Alarm monitoring and response
• Incident reporting
• Access control systems
• Radio and phone communication
• Basic computer proficiency
• Emergency procedures
• Situational awareness
• Report writing