Industrial Field Service Technician; m​/f​/d

Industrial Field Service Technician (m/f/d) Overview

We develop laser technology for green technologies: more efficient solar cells, low-emission aviation through the sharkskin effect, or quiet tires for electric vehicles. As a specialist in laser-based surface technology, the 4

JET Group provides complex machines to our global customer base. We are growing in all areas of business and are therefore looking for reinforcement for our team of engineers, technical experts, and business professionals.

Please indicate your possible starting date as well as your salary expectations. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. Send your application to:

• Travel to customer sites (average about 60% National and 20% International travel)
• Troubleshoot, diagnose, and repair units in the field
• Installation and setup of new machines
• Conduct trainings on preventive maintenance, safety regulations, and operation of machines
• Provide general customer service on the phone (on-call emergency service) and in person
• Administrative tasks e.g. maintaining records of service calls, trainings, and expenses

• Laser process or systems knowledge is beneficial, but not a must
• Degree in electrical/mechanical engineering or equivalent work experience is beneficial
• Strong analytical, fault isolation and problem-solving skills
• Computer and PLC experience
• Strong interpersonal and customer service skills
• Set a high standard of ethics, professionalism, and competency
• Knowledge of English language (written and verbal), German language skills are a plus
• Must be willing and able to travel to Germany for training (minimum 2 months)

• A pleasant, collegial, and appreciative working environment.
• Family-friendly flexible working hours.
• Internal and external training opportunities.